Interviews for hospitality and customer service positions are tricky. A recruiter will like to hire a person who knows that there is nothing important than a patron and his demands. If you are looking for a job as a hostess, you should prove in your interview that you possess exceptional customer service and communication skills.
Hostess Interview Tips
Homework is the most important part of the hostess interview process. The more time you spend on preparation interview – the more will be the chances of your success. The following are some tips on what you can do to prepare yourself for a hostess interview:
❖ Review the job description and needs of prospective employer which can be found in job advertisement.
❖ Read your resume three times before going to interview and be prepared to talk about your relevant talents as mentioned in your resume.
❖ Bring a copy of your resume and a notebook.
❖ Dress formally for Success; your appearance should reflect maturity and self-confidence.
❖ Confirm the route of interview place before and plan to reach 15 minutes early.
Take a look on the following examples to get an idea of interview questions and answers.
Why do you want to work as a hostess?
I have worked in a similar capacity for 4 years. I enjoy meeting new people everyday. Nothing makes my day contended than knowing that the patrons are happy because of my direct and indirect service.
Tell me about your expertise as a hostess.
I understand that the role of a hostess is very important for employer owing to the fact that it is a tier one job. From greeting customers, to showing them their tables, presenting menus and taking orders, I can do all in the most effective way. I know just when I need to ask a particular question and when to wait so that I am not interrupting a customers’ own conversation.
Did you read the job description posted for this position in detail before coming to this interview? Are you clear on the tasks that we expect you to perform?
Yes, I read the your job description carefully and am eager to perform the required tasks efficiently.
From our job description, what areas do you think you are proficient at and what areas would you need to be thoroughly trained on?
I am adept at providing excellent customer service, setting up the dining halls and making sure that guests’ experience will bring them back again. I effectively performs bussing duties, manages cash counters and maintains a clean and positive environment in the hotel. The only part I would need to get familiar with will be your specific set of rules and regulations as they differ from hotel to hotel.
How would you keep our patrons satisfied?
As a core effective communication rule, I believe in maintaining effective eye contact, having a welcoming gesture and a smiling face, breaking the ice between the new customer and the hotel by speaking first and greeting the guests. What really adds value is using the guest’s surname in the conversation to make the guest feel comfortable.
I am recognized for providing guests with friendly, effective and courteous service while answering their queries in a professional and polite way
How do you handle a particularly irate customer?
My training and experience has taught me never to be rude to a customer even if they are being offensive. The trick is to stay calm, maintain composure and never interrupt the customer during a rant. When they said their concerns, I analyze the situation and take appropriate action.
How do you take criticism?
Very well. I understand that this position is a sensitive and any criticism directed my way will be constructive and will enable me to provide better services.
What is the most recent skill you have learnt that would assist you in your hostesses position?
Patience! You cannot be a successful hostess if you are not calm. Not only this, I understand the need to look interested and nonchalant as and when needed!
Are you familiar with operating Point-Of-Sales terminals, P.O.S systems and its manual procedures?
Yes I am. I have hands-on experience in using P.O.S terminals and systems.
How will you serve a V.I.P. guest as compared to a regular one?
By making special arrival arrangements, maintaining their preference lists, escorting them to the halls and providing them with the best place to sit, assigning the finest servicing waiters for them. If the arrival is already known then research on their likes, dislikes and personality to provide them service accordingly. Providing them efficient service is the key to serving VIPs since they are always in a hurry.
In case of an emergency, what would be your course of action?
Following the standards of operations described in your hotel’s policy manuals. If it is something unusual, I will take guidance from my supervisors.
Describe yourself in three words.
Polite, Efficient and Passionate
What do you do in leisure time? Any specific hobby?
I love cooking meals at home and try new recipes whenever I get free time.
In your opinion, what are the most important aspects of a hostess’s duties that will create value for our restaurant and the customers?
Quality of communication, diner needs’ anticipation and professional demeanor.