A hotel hostess position is not the same as that of a restaurant hostess, although some duties may overlap. Typically, a hotel hostess is required to greet guests when they arrive at the hotel, and make sure that they are properly looked after. They inquire into guests’ reservations, coordinate efforts to ensure that they are booked into their rooms promptly and arrange for their luggage to be taken to their assigned rooms.
Working as a hotel hostess means that you have to be in a consistently friendly and patient mood. Since you may come across many people who aren’t as pleasant as most, you will need to have your wits about so that you can control fiery situations. Also, deep insight into the work of a hotel, such as check-ins and check-outs, reservation systems and food and beverage services are important to possess if you want to work as a hotel hostess.
A high school diploma or a GED is usually considered sufficient to work as a hotel hostess. But if you have a degree in hospitality, this may be just the right place to start your career in the arena. Since hotel hostesses handle a wide variety of work duties, it is important for them to be able to multitask effectively. Here is a list of job duties that a hotel hostess is expected to perform on any given day at work:
• Greet guests as they arrive at the hotel according to established protocols and greeting scripts
• Inquire into guests’ reservation statuses and verify them from the front desk or the reservation system
• Take and record guests’ information into the system and ensure that they are provided with keys to assigned rooms in a quick manner
• Coordinate services to ensure that guests’ are properly checked in and that their luggage is taken to their rooms by assigned bellboys
• Respond to guests’ questions regarding services and facilities offered by the hotel and encourage them to take part in them
• Ascertain that all paperwork is properly logged and that all accounting procedures are in order
• Provide guests with information about the regulations and rules of the hotel and ensure that these rules are followed properly
• Arrange for external services such as cabs for guests and ensure that they are made aware of tourist places in and around the city
• Coordinate efforts with suppliers and vendors to ensure timely and efficient delivery of supplies and equipment required at the front desk
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