Receptionist Resume Samples

Updated June 20, 2019

A receptionist resume is a snapshot of your qualifications, education, experiences, skill-set, and other pertinent information under different sections.

As a matter of fact, you should send a resume along with other job application documents, even if it is not required by the employer.

 

How to Write a Receptionist Resume?

  1. Look for keywords in the receptionist job description
  2. Review some reception resume examples before writing
  3. Include only the information that directly relates to a receptionist job
  4. Use bullet points under different sections and put the most crucial information first under each section
  5. Using power words, such as “handled,” “managed,” “organized,” or “achieved”
  6. Include a receptionist skills section
  7. Focus on important achievements as a receptionist instead of mere job descriptions
  8. Proofread twice before sending

 

 

Although a receptionist resume has no standard format, the following resume samples contain all information and sections that should be present on a resume.

Feel free to tailor one of these samples as per your circumstances and prospective employer’s needs.

 

See also: Receptionist Cover Letter

 

Receptionist Resume Header Image

 

Receptionist Resume Sample 1

 

Fiona Harley
540 Everest Lane, Deming, MN 76444
(009) 287-5484
[Email]


❖❖ RECEPTIONIST ❖❖

Dedicated to the continuous improvement of the reception area. Record of attending to visitors and dealing with inquiries efficiently.

SUMMARY
Highly-organized and dependable Receptionist with 10+ years’ progressively responsible experience. Demonstrated talent to perform a wide range of front desk and administrative tasks. Known to resolve customer complaints, handle high volume phone calls, and answer customer queries.

HIGHLIGHTS

  • Exceptional verbal and written communication skills
  • Verifiable track record of multi-tasking, problem-solving and work prioritization
  • A friendly and polite individual who works collaboratively to attain the goals of the company
  • Bilingual: English/Spanish
PROFESSIONAL SKILLS
• Correspondence Handling
• Reception Maintenance
• PABX/Switchboard
• Calendar Management
• Phone Etiquette
• Bill Processing
• Call Forwarding
• Events Coordination
• Customer Service
• Supply Ordering
• Log Keeping
• Work Area Cleanliness
SELECTED ACCOMPLISHMENTS
  • Introduced and implemented cost-effective strategies, therefore, reduced the annual front desk expenses by $20000
  • Strictly followed customer service protocols, increasing overall customer satisfaction by 50%
  • Updated entire healthcare database within the first two months of employment
PROFESSIONAL EXPERIENCE

Receptionist
THE GRAND HYATT, Deming, MN | 2011 – Present

  • Courteously greet visitors and employees
  • Answer and forward phone calls to appropriate individuals and departments
  • Schedule customer bookings and guide them about available rooms and suites
  • Write letters and email using proper spelling, grammar, and punctuation
  • Prepare incoming and outgoing mail and packages
  • Oversee maintenance of the reception and waiting area
  • Coordinate customer payments and billing
  • Buy the necessary supplies, snacks, and refreshments
  • Maintain cleanliness of the reception area
  • Work independently and collaboratively on assigned tasks

Front Desk Receptionist
NORTHWEST HEALTHCARE, Deming, MN | 2008 – 2011

  • Acknowledged and greeted patients/families upon arrival
  • Registered patients and visitors on the sign in sheet
  • Scheduled patient appointments on the phone
  • Coordinated with departments for consultant availability
  • Quickly responded to patient questions and concerns
  • Provided information regarding facility and billing options
  • Answered telephone and forwarded calls to concerned departments
  • Filled patient charts
  • Handled cashiering tasks
  • Maintained, cleaned and sanitized waiting area

EDUCATION
Community College, Deming, MN | 2005
Associate of Arts in Customer Service

TECHNOLOGICAL SKILLS
  • MS Office: Excel, Word, PowerPoint
  • Database, Internet, and Email

“My customer-focused approach and great attention to detail make me an exceptional contender.”

Superior references available on request

 

 

Receptionist Resume Sample Page Image

 

 

Receptionist Resume Sample 2

 

 

Alexia Smith
65 7th Ave, Los Angeles, CA 65214
☏ (000) 741-8901
alexia@email.com


Receptionist

Flexible | Team-spirited | Honest | Polite
PROFESSIONAL HIGHLIGHTS
  • 5+ years’ unbeaten track record in reception and front desk arena
  • Ability to greet residents and clients
  • Highly skilled in answering and forwarding phone calls
  • Hands-on experience in receiving, sorting and routing mail
  • Bilingual: English and Spanish

CORE COMPETENCIES

  • Complaints Management
  • Confidentiality Maintenance
  • Data Protection Act Compliance
  • Continued Professional Development 
  • Premise Security
  • Quality Assurance
  • Difficult People Handling
  • Conflict Resolution
TECHNOLOGICAL SKILLS
  • MS Office: Word, PowerPoint, Excel, and Outlook
  • Software: NextGen
  • Typing Speed: 60 WPM
  • Fax and copier machines
PROFESSIONAL EXPERIENCE

Receptionist
IKEA
, Los Angeles, CA | 2016 – Present

  • Welcome visitors and determine the nature of the business
  • Direct the visitors to the appropriate department or employee
  • Answer 5 phone lines
  • Operate a PBX and multi-line telephone system
  • Receive, sort, and distribute mail
  • Monitor visitor access and issues pass
  • Order, receive and maintain office supplies
  • Assemble listing packages
  • Help with document scanning

Key Achievements

  • Reorganized the reception area, which increased overall efficiency by 30%
  • Implemented customer care strategies that led to a 50% reduction in complaints

Front Desk Clerk
Stringfellow Memorial Hospital
, Hallandale Beach, FL | 2014 – 2016

  • Greeted patients and families
  • Provided guests with relevant information
  • Scheduled and confirmed patient appointments
  • Performed data entry using NextGen software system
  • Effectively handled the patient grievances
  • Maintained confidential files and records

OTHER EXPERIENCES

Babysitter |  2005

Part-Time Grocery Clerk | 2007 – 2008

EDUCATION

Associate of Arts in Public Relations
Hallandale Beach City College – Hallandale Beach, FL
Major: Front Office Management

ADDITIONAL CAPABILITIES
  • Strong verbal and written communication skills
  • Deals promptly with emergencies
  • Precise attention to detail

“I am an efficient multi-tasker who is flexible with changing business requirements.”

Superior professional references available

 

 

Additional Resources

  1. Receptionist Resume No Experience
  2. Receptionist Interview
  3. Receptionist Jobs

About the Author

Sam Mogul, MBA (ITM & HR), is a passionate career expert with 15 years of experience in writing and reviewing resumes, cover letters, and career-related content. He founded CoverLettersAndResume in 2011 intending to help job seekers in their job search journey. If you have any questions or concerns, please feel free to Contact Us. Or visit our About Us page.





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