A receptionist is responsible for providing front-end customer service. In addition, they provide secretarial, clerical, and administrative support to ensure that the company’s front desk objectives are met effectively and efficiently.
A resume for the receptionist position contains a number of sections such as:
- Objective or profile
- Summary of qualifications
- Core Competencies/Skills/areas of expertise
- Accomplishments
- Employment history
- Education
- Additional information
The following phrases will help you write the skills and experience section of a receptionist’s resume.
Receptionist Skills, Qualifications, and Strengths for Resume
- Highly skilled in greeting visitors and directing them to the right person or department
- Well-versed in managing guests book and issuing security passe
- Hands-on experience in giving information to visitors and answering their questions
- Proven record of answering/forwarding calls and taking messages
- Demonstrated ability to deal effectively with phone and email inquiries
- Able to maintain an organized reception area
- Comprehensive knowledge of organizing reading material in the waiting area
Receptionist Job Description for Resume
- Greet, assist, and direct guests, workers, visitors, and the general public
- Answer all incoming calls and handle caller’s inquiries
- Provide office support services to ensure efficiency
- Respond to guests and public questions
- Receive, direct and forward telephone and fax messages
- Direct employees, guests, and the general public to the right staff member
- Maintain a sufficient record of office supplies
- Provide word-processing and clerical support
- Type and distribute correspondence
- Pick up and deliver the mail
- Keep the conventional filing system and file all letters
- Coordinate the repair and maintenance of office supplies
- Provide administrative services to the office manager
- Contribute to team effort by accomplishing related results
Medical Receptionist Job Description
- Greet patients, families, and visitors
- Answering or referring inquiries
- Schedule appointments in person or by telephone
- Notify provider of patient’s arrival
- Review service delivery compared to schedule
- Remind provider of service delays
- Reschedule missed appointments
- Keep the patient on the recommended treatment plan.
- Ensure the comfort of patients by anticipating patients’ anxieties and answering their questions
- Scan and retrieve patient records
- Maintain patient accounts
- Obtain, record, and update patients’ personal and financial information
- Maintain the confidentiality of personal and financial information