Receptionist Skills and Duties for Resume

Updated on: November 15, 2020
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A receptionist is responsible for providing front-end customer service. In addition, they provide secretarial, clerical, and administrative support to ensure that the company’s front desk objectives are met effectively and efficiently.

A resume for the receptionist position contains a number of sections such as:

  • Objective or profile
  • Summary of qualifications
  • Core Competencies/Skills/areas of expertise
  • Accomplishments
  • Employment history
  • Education
  • Additional information

The following phrases will help you write the skills and experience section of a receptionist’s resume.

Receptionist Skills, Qualifications, and Strengths for Resume

  • Highly skilled in greeting visitors and directing them to the right person or department
  • Well-versed in managing guests book and issuing security passe
  • Hands-on experience in giving information to visitors and answering their questions
  • Proven record of answering/forwarding calls and taking messages
  • Demonstrated ability to deal effectively with phone and email inquiries
  • Able to maintain an organized reception area
  • Comprehensive knowledge of organizing reading material in the waiting area

Receptionist Job Description for Resume

  • Greet, assist, and direct guests, workers, visitors, and the general public
  • Answer all incoming calls and handle caller’s inquiries
  • Provide office support services to ensure efficiency
  • Respond to guests and public questions
  • Receive, direct and forward telephone and fax messages
  • Direct employees, guests, and the general public to the right staff member
  • Maintain a sufficient record of office supplies
  • Provide word-processing and clerical support
  • Type and distribute correspondence
  • Pick up and deliver the mail
  • Keep the conventional filing system and file all letters
  • Coordinate the repair and maintenance of office supplies
  • Provide administrative services to the office manager
  • Contribute to team effort by accomplishing related results

Medical Receptionist Job Description

  • Greet patients, families, and visitors
  • Answering or referring inquiries
  • Schedule appointments in person or by telephone
  • Notify provider of patient’s arrival
  • Review service delivery compared to schedule
  • Remind provider of service delays
  • Reschedule missed appointments
  • Keep the patient on the recommended treatment plan.
  • Ensure the comfort of patients by anticipating patients’ anxieties and answering their questions
  • Scan and retrieve patient records
  • Maintain patient accounts
  • Obtain, record, and update patients’ personal and financial information
  • Maintain the confidentiality of personal and financial information




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