Help Desk Technician Resume Sample

Updated January 25, 2023
Tags: , ,

People working in the help desk capacity should understand that their work is essential as they usually provide tier-1 support to customers.

However, if you are a help desk technician, you are more likely to provide tier-2 support, which does not make it easy but offers a little more leeway concerning problem-resolving time.

Helpdesk technicians need to ensure that their resume tells an employer not only how excellent their technical skills are but also how well-versed they are in providing superior customer services.

The following sample resume for the Help Desk Technician position will guide you on how to write a job-winning resume for a help desk position.

See also: Cover Letter for Help Desk Technician Resume

Help Desk Technician Resume Example

Pamela Grunch
357 Example Place
Brooklyn, NY 33330
(000) 765-9845
[Email]


HELP DESK TECHNICIAN
Troubleshooting | Communication | Customer Service

SUMMARY
• Results-driven and energetic professional with 7+ years of work experience in the diverse helpdesk roles
• Highly skilled in responding to tickets generated by users promptly
• Demonstrated ability to diagnose and fix problems of operating systems
• Track record of working with end-users and providing useful Tier 2 and Tier 3 support
• Hands-on experience in responding, tracking, and following up on telephone, emails, and end-user requests for help

IT SUPPORT SKILLS
– Productivity Software – Printer Troubleshooting
– Network Connectivity – Inventory Tracking
– LAN/WAN – System Upgrades
– System Recovery – Driver Installation
– New User Training – Server Setup
– Wireless/VPN – Android/Apple

KEY ACCOMPLISHMENTS
• Achieved “Technician of the Year Award” in 2022
• Designed and implemented a new ticketing system which increased efficiency by 20%
• Improved corrective actions through resolution and follow up
• Identified software bugs and enhancement requests
• Ensured precise handling of service requests
• Contributed to the overall network team in laying new infrastructure

HELP DESK EXPERIENCE

Help Desk Technician
AAA Company, Brooklyn, NY
2013-present
• Provide technical support to customers via telephone, email, and tickets.
• Analyze and troubleshoot software and hardware issues.
• Identify and resolve problems of network configuration, web hosting, and domain registration.
• Respond to queries pertinent to package details, e-commerce solutions, email configurations, and search engine submission packages.
• Create help desk documentation with step-by-step instructions on problem-resolving techniques.

Help Desk Assistant
Cloud Sphere, Brooklyn, NY
2009-2013
• Assisted end-users in troubleshooting and resolving IT issues.
• Sent tickets to appropriate departments utilizing a ticket-tracking system.
• Solved workstation-related minor problems.
• Installed the operating system, software, antiviruses, and patches.
• Maintained documentation of processes and tickets.

EDUCATION
BS Degree in Computer Science
Brooklyn University, Brooklyn, NY – 2008

ADDITIONAL SKILLS
• Bilingual: English and Spanish
• Proficient in Microsoft Office Applications


Additional Resources




Leave a Reply

Your email address will not be published. Required fields are marked *