Position Overview

A Desktop Support Technician performs operation, installation, maintenance, diagnosis and repair of hardware and software computer resources. They help computer users at the IT Department help desk, install personal computers’ hardware and associated software necessary for operations the organization.

Desktop Support Technician Resume

In just 25-30 seconds, your Resume along with Desktop Support Technician Cover Letter needs to portray an image of your abilities and how you’ve used your skills to attain specific results. It indicates that you know your abilities and have a solid grasp on what you bring to the company, end users, IT Department and help desk. It will be your resume that catches the employer’s interest and makes it to the peak of the selection pile.



Desktop Support Technician Resume Sample 



John Smith

69 Example Ave ~ Beaverton, OR 65258 | 000.854.9656 | john @ email . com

Desktop Support Technician

Bringing expertise in managing core functions of computer help desk. Known for providing timely resolution to client’s problems.

7+ years’ progressively responsible experience in providing excellent helpdesk support to end users. Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/laptops, hardware, software and peripherals. Excels in:

• Documenting and upgrading hardware and software systems
• Creating user accounts including user rights, security and groups creation
• Providing training to employees to identify, analyze, and repair product failures
• Determining and recommending products or services suitable to the user requirements

WAN/LAN •  Widows and Mac •  COE Desktop • Desktop Products • Core Business Applications

• Ensured proper desktop functionality, resulted in 100% accomplishment computer operations
• Successfully provided support for desktops, mobile devices and visual equipment, increasing efficiency by 50%


IBM – Beaverton, OR | Dec 2012 – Present
Desktop Support Technician
• Effectively perform troubleshooting and system upgrade tasks
• Replace parts and perform computer repairs on office as well as remote locations
• Configure and install new Microsoft and Macintosh systems
• Troubleshoot and resolve desktop support issues
• Maintain the up to date operating procedures inside the IT department

Dell – Beaverton, OR | May 2009 – Dec 2012
Desktop Support Technician
• Created user accounts and managed access control of desktop and Network applications
• Worked with hardware and software dealers to confirm well-timed product delivery
• Maintained hardware and software record
• Provide off hour help desk support

MCITP and A+ Certified

Orlando State University, Beaverton, OR – 2009
B.S in Computer Science

• Self starter with ability to work with minimum supervision
• Outstanding customer service and communication skills
• Exceptional logic and problem solving acumen
• Group effort and teamwork focused
• Profound ability to follow instructions and finish work assignments timely