Desktop Support Technician Resume Sample & Guide

Updated on: May 1, 2022

A Desktop Support Technician performs the operation, installation, maintenance, diagnosis, and repair of hardware and software computing resources.

They help computer users at the IT Department help desk and install personal computers’ hardware and associated software necessary for operations of the organization.

A compelling desktop support technician resume catches the employer’s interest and brings it to the top of the selection pile.

In just 10-20 seconds, your Resume, along with your Desktop Support Technician Cover Letter needs to portray an image of your abilities and how you’ve used your skills to attain specific results.

It indicates that you know your abilities, and have a solid grasp of what you bring to the company, end-users, IT Department, and help desk.

Sample Resume for Desktop Support Technician Position

John Smith
69 Example Ave, Beaverton, OR 65258
[email protected]

Desktop Support Technician

Detail-oriented desktop support technician with 7+ years of progressively responsible experience in providing excellent helpdesk support to end-users. Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/laptops, hardware, software, and peripherals. Bringing expertise in managing core functions of the computer help desk and providing timely resolution to clients’ problems. BS Degree in Computer Science.

• Documenting and upgrading hardware and software systems.
• Creating user accounts including user rights, security, and groups creation.
• Providing training to employees to identify, analyze, and repair product failures.
• Determining and recommending products or services suitable to the user requirements.

• Windows and Mac
• COE Desktop
• Desktop Products
• Core Business Applications

• Ensured proper desktop functionality, resulting in 100% accomplishment of computer operations.
• Successfully provided support for desktops, mobile devices, and visual equipment, increasing efficiency by 50%.


Desktop Support Technician
IBM – Beaverton, OR
Dec 2018 – Present
• Effectively perform troubleshooting and system upgrade tasks
• Replace parts and perform computer repairs in the office as well as in remote locations
• Configure and install new Microsoft and Macintosh systems
• Troubleshoot and resolve desktop support issues
• Maintain the up to date operating procedures inside the IT department

Desktop Support Technician
Dell – Beaverton, OR
May 2015 – Dec 2018
• Created user accounts and managed access control of desktop and network applications
• Worked with hardware and software dealers to confirm well-timed product delivery
• Maintained hardware and software record
• Provide off-hour help desk support

B.S in Computer Science
Orlando State University, Beaverton, OR 

MCITP and A+ Certified

• Self-starter with the ability to work with minimum supervision
• Outstanding customer service and communication skills
• Exceptional logic and problem-solving acumen
• Group effort and teamwork focused
• Profound ability to follow instructions and finish work assignments timely

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