Desktop Support Technician Resume Sample

Updated on June 19, 2019

Position Overview

A Desktop Support Technician performs the operation, installation, maintenance, diagnosis, and repair of hardware and software computing resources.

They help computer users at the IT Department help desk, install personal computers’ hardware and associated software necessary for operations the organization.



Desktop Support Technician Resume

In just 25-30 seconds, your Resume, along with Desktop Support Technician Cover Letter needs to portray an image of your abilities and how you’ve used your skills to attain specific results.

It indicates that you know your abilities, and have a solid grasp on what you bring to the company, end users, IT Department, and help desk.

As a matter of fact, a compelling desktop support technician resume catches the employer’s interest and makes it to the peak of the selection pile.




Desktop Support Technician Resume Example


John Smith
69 Example Ave, Beaverton, OR 65258

Desktop Support Technician

Bringing expertise in managing core functions of the computer help desk. Known for providing timely resolution to client’s problems.

7+ years of progressively responsible experience in providing excellent helpdesk support to end users. Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/laptops, hardware, software, and peripherals.

• Documenting and upgrading hardware and software systems
• Creating user accounts including user rights, security and groups creation
• Providing training to employees to identify, analyze, and repair product failures
• Determining and recommending products or services suitable to the user requirements

• Windows and Mac
• COE Desktop
• Desktop Products
• Core Business Applications

• Ensured proper desktop functionality, resulted in 100% accomplishment computer operations
• Successfully provided support for desktops, mobile devices and visual equipment, increasing efficiency by 50%


Desktop Support Technician
IBM – Beaverton, OR | Dec 2012 – Present

• Effectively perform troubleshooting and system upgrade tasks
• Replace parts and perform computer repairs in the office as well as remote locations
• Configure and install new Microsoft and Macintosh systems
• Troubleshoot and resolve desktop support issues
• Maintain the up to date operating procedures inside the IT department

Desktop Support Technician
Dell – Beaverton, OR | May 2009 – Dec 2012

• Created user accounts and managed access control of desktop and Network applications
• Worked with hardware and software dealers to confirm well-timed product delivery
• Maintained hardware and software record
• Provide off-hour help desk support

B.S in Computer Science
Orlando State University, Beaverton, OR – 2009

MCITP and A+ Certified

• Self-starter with the ability to work with minimum supervision
• Outstanding customer service and communication skills
• Exceptional logic and problem-solving acumen
• Group effort and teamwork focused
• Profound ability to follow instructions and finish work assignments timely

About the Author

Shoaib Abbas is a professional resume writer and passionate career expert with 15 years of experience in writing and reviewing resumes, cover letters, and all kinds of career-related content. He founded CoverLettersAndResume in 2011 intending to help job seekers in their job search journey. If you have any questions or concerns, please feel free to Contact Us. Or visit our About Us page.

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