Receptionist Skills for Resume

Updated on: February 21, 2023

Making the skills section on a receptionist resume is as important as the experience and accomplishment sections. 

In order to build the right skills section, you need to mention only relevant abilities in bullet or tabular form.

In almost any front desk position, communication and interpersonal skills hold the most importance. 

This is because even if you are not working at a job that keeps you in direct contact with customers, you will be working with other people and it is essential for employers to know that you can work well with your peers.

The following are some skills that a receptionist is expected to possess (and can mention in a receptionist resume) when applying for this position.

Sample Hard Skills for Receptionist Resume

  1. Providing excellent front desk and tier-1 service
  2. Taking, answering, and forwarding phone calls and emails
  3. Screening telephone calls and emails to determine the nature and urgency of calls
  4. Appointment scheduling
  5. Using and maintaining office equipment
  6. Public speaking and building relationships
  7. Providing administrative and clerical support to various departments
  8. Managing guest books and arranging meetings
  9. Accounting
  10. Able to remain tactful and diplomatic in challenging situations
  11. Ability to handle company information in databases
  12. Taking and relaying information
  13. Ensuring the accuracy of received messages
  14. Monitoring visitor access
  15. Maintaining security awareness
  16. Handling appointment diaries both in a manual form and electronically
  17. Handling clients’ problems
  18. Controlling inventory of supplies and creating
  19. Maintaining productive relationships with vendors to ensure timely delivery of supplies and equipment
  20. Monitoring logbooks and issuing and recording visitor badges
  21. Handling complicated filing systems
  22. Pulling required information
  23. Operating copiers, PABX, exchange systems, printers, and computers
  24. Creating office correspondence such as letters, memos, and presentations
  25. Managing booking and filing systems
  26. Handling basic cashiering tasks
  27. Setting up and maintaining records
  28. Disseminating information
  29. Computer: MS Word, Excel, Outlook, and PowerPoint
  30. Typing 55 WPM with accuracy
  31. Proofreading and editing

Receptionist Soft Skills

  • Communication
  • Multitasking
  • Task Prioritization
  • Organization
  • Technical Skills
  • Interpersonal
  • Dependability
  • Problem-Solving
  • Finding workable solutions
  • Decision Making
  • Listening
  • Self-motivated
  • Time management
  • Team player

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