Making the skills section on a receptionist resume is as important as the experience and accomplishment sections.
In order to build the right skills section, you need to mention only relevant abilities in bullet or tabular form.
In almost any front desk position, communication and interpersonal skills hold the most importance.
This is because even if you are not working at a job that keeps you in direct contact with customers, you will be working with other people and it is essential for employers to know that you can work well with your peers.
The following are some skills that a receptionist is expected to possess (and can mention in a receptionist resume) when applying for this position.
Sample Hard Skills for Receptionist Resume
- Providing excellent front desk and tier-1 service
- Taking, answering, and forwarding phone calls and emails
- Screening telephone calls and emails to determine the nature and urgency of calls
- Appointment scheduling
- Using and maintaining office equipment
- Public speaking and building relationships
- Providing administrative and clerical support to various departments
- Managing guest books and arranging meetings
- Accounting
- Able to remain tactful and diplomatic in challenging situations
- Ability to handle company information in databases
- Taking and relaying information
- Ensuring the accuracy of received messages
- Monitoring visitor access
- Maintaining security awareness
- Handling appointment diaries both in a manual form and electronically
- Handling clients’ problems
- Controlling inventory of supplies and creating
- Maintaining productive relationships with vendors to ensure timely delivery of supplies and equipment
- Monitoring logbooks and issuing and recording visitor badges
- Handling complicated filing systems
- Pulling required information
- Operating copiers, PABX, exchange systems, printers, and computers
- Creating office correspondence such as letters, memos, and presentations
- Managing booking and filing systems
- Handling basic cashiering tasks
- Setting up and maintaining records
- Disseminating information
- Computer: MS Word, Excel, Outlook, and PowerPoint
- Typing 55 WPM with accuracy
- Proofreading and editing
Receptionist Soft Skills
- Communication
- Multitasking
- Task Prioritization
- Organization
- Technical Skills
- Interpersonal
- Dependability
- Problem-Solving
- Finding workable solutions
- Decision Making
- Listening
- Self-motivated
- Time management
- Team player