Hotel Front Desk Receptionist Resume Sample [Duties, Skills]

Updated on: October 16, 2023

If you’re looking to land a job in the hospitality industry, a well-crafted resume is crucial.

Our comprehensive guide provides a sample resume, valuable tips, a breakdown of duties, and essential skills to include in your resume.

Whether you’re an experienced professional or just starting your career, this resource will help you create a standout resume that highlights your qualifications and increases your chances of success in the competitive job market.

Related: Hotel Receptionist Cover Letter

Hotel Front Desk Receptionist Resume Sample

John Smith
Toronto, ON
(000) 254-8014
[email protected]

Hotel Front Desk Receptionist: Energetic, Personable, and Dedicated to Delivering Exceptional Guest Service

Highly organized and friendly hotel front desk receptionist with excellent interpersonal skills and a proven track record of providing outstanding customer service. Adept at managing multiple tasks and ensuring the smooth operation of the front desk. Proficient in using hotel reservation systems and handling guest inquiries.


  • Excellent customer service and communication skills
  • Proficient in hotel reservation systems (e.g., Opera, Fidelio)
  • Multitasking and time management abilities
  • Strong attention to detail
  • Problem-solving and conflict-resolution skills
  • Knowledge of local attractions and amenities
  • Fluency in multiple languages (Spanish, French, and German)


Hotel Front Desk Receptionist
Holiday Inn Express, North York, Toronto, ON   

  • Greet and check-in guests, ensuring a pleasant and efficient arrival experience.
  • Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
  • Assist with guest requests and ensure timely resolution of any issues or complaints.
  • Maintain accurate reservation records and handle room assignments effectively.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Manage cashiering tasks, including processing payments, check-outs, and handling cash transactions.
  • Follow hotel policies and procedures to ensure the safety and security of guests and their belongings.
  • Perform general administrative tasks, such as answering phone calls and responding to emails.

Marriott, Toronto, ON   

  • Welcomed guests and provided them with a warm and friendly check-in experience.
  • Assisted with guest inquiries, including directions, restaurant recommendations, and transportation arrangements.
  • Coordinated with housekeeping staff to ensure timely cleanings and room availability.
  • Managed guest complaints and found appropriate solutions to ensure guest satisfaction.
  • Maintained accurate records of room inventory, guest preferences, and special requests.
  • Handled cash transactions and maintained accurate accounting records.
  • Attended training sessions to stay updated on hotel policies, services, and procedures.

Bachelor of Arts in Hospitality Management
Ryerson University, Toronto, ON

• MS Office Suite
• Hotel property management systems
• Internet and Email
• Typing Speed: 40+ WPM

“I am excited about the opportunity to contribute to your hotel’s success and deliver exceptional service to your guests.”

Hotel Front Desk Receptionist Job Description

  • Greet guests with a warm and friendly demeanor, providing a welcoming atmosphere upon arrival.
  • Efficiently handle guest check-ins and check-outs, ensuring accurate and timely processing.
  • Identify and allocate rooms to guests and assign appropriate room types based on their preferences and needs.
  • Respond to guest inquiries, requests, and complaints promptly and professionally, resolving any issues to their satisfaction.
  • Maintain a comprehensive knowledge of hotel facilities, services, and local attractions to assist guests with their inquiries.
  • Handle cash, credit card, and other payment transactions accurately and securely.
  • Maintain awareness of and adhere to hotel policies and procedures, ensuring the safety and security of guests and their belongings.
  • Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure all guest requests are fulfilled in a timely manner.
  • Maintain a neat and organized front desk area, including the lobby, to create a visually appealing and inviting space for guests.
  • Keep accurate records of guest interactions, including reservations, messages, and special requests.
  • Assist in the training and mentoring of new front desk staff members, ensuring they uphold the highest standards of customer service.

Hotel Front Desk Receptionist Skills

The role of a hotel front desk receptionist requires a diverse set of skills to effectively provide exceptional guest service. Here are some essential skills for a hotel front desk receptionist:

Excellent customer service:
A hotel front desk receptionist should have strong communication and interpersonal skills to provide friendly and professional service to guests.

Organization and multitasking:
Managing multiple tasks, such as checking in guests, answering phone calls, and responding to inquiries, requires excellent organizational and multitasking abilities.

Proficiency in hotel reservation systems:
Familiarity with popular hotel reservation systems like Opera and Fidelio enables efficient handling of guest bookings and inquiries.

Attention to detail:
From accurately processing guest check-ins and check-outs to maintaining reservation records, attention to detail is crucial to ensure smooth operations.

Problem-solving and conflict resolution:
Dealing with guest complaints and resolving issues in a timely and satisfactory manner demonstrates problem-solving and conflict-resolution skills.

Knowledge of local attractions and amenities:
Providing guests with information about nearby attractions, restaurants, and transportation options enhances their experience and satisfaction.

Fluency in multiple languages:
Being fluent in multiple languages, such as Spanish, French, and German, can be advantageous when dealing with international guests.

These skills, combined with a positive attitude and a passion for delivering exceptional guest service, contribute to the success of a hotel front desk receptionist.

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