Call center representatives are the faces of an organization and need to have some achievements in their pockets if they want to bag further jobs. As a call center agent, your resume should host an achievements section to highlight all the wonderful things that you have done during the course of your career. A call… Read More »
Objectives sit at the top of a resume for a reason – they are critical to the success of the document. A resume hosting an objective is usually considered a good one. Many people opt not to place an objective in their resumes, erroneously believing that it has little or no purpose. In actuality, an… Read More »
Interview questions are almost never aimed at finding out what it is that you have achieved in the past. While it may seem that you are being questioned to determine how good you were in a previous role, it is usually how your professional past will have an effect on the company’s future. Learning responses… Read More »
No experience = no or few job opportunities. Is it true or false? Definitely false! It is an undeniable fact that you do not always need experience to be considered for a call center job. If this were so, no one without experience would be hired, and the world would soon run out of experienced… Read More »
Objectives on call center agent resumes are not optional, contrary to what people believe. They are an integral part of the resume as a whole and must be included. Usually, a call center agent’s resume that begins with an objective statement comes to the top of the pile. Refer to the sample call center agent… Read More »
The beginning is the end. While it may not seem appropriate to a call center resume, it actually is. The way you begin your resume decides how it will be perceived by an employer – and how the whole deal will end for you. There is very little that you need to do in order… Read More »
If we talk about call center skills, there are a million and one that can be listed. But that would probably not be apt enough to be used in a resume. Employers expect to see skills on resumes that are particular to a candidate’s possible position in the call center. And if an employer doesn’t… Read More »
Planning to employ your call center skills in a banking environment? By all means, it is possible! While you will have to go through the rigmarole of understanding banking concepts, you do not necessarily need any prior banking experience or educational background in banking. What you do need is exceptional communication skills and the ability… Read More »
An entry-level call center cover letter is a critical job application document that creates a communication link with prospective employers. For experienced professionals, writing cover letters may not be a problem as there is so much experience that they can rely on. However, for entry-level people who have no experience in hand, cover letter writing… Read More »
Call center agents work at inbound and outbound call centers where they answer the queries and concerns of clients and sell products of the company. They need to be well-versed with the company’s products and customer service standards as the company’s reputation depends largely on them. Call Center professionals must take advantage of every possible… Read More »