Call Center Agent Resume Sample [+Skills]

Updated: January 21, 2023

Call center agents work in dedicated support centers or as a part of a company’s customer service department. They handle both inbound and outbound calls to ensure proper customer service and sales at times.

The following resume sample will provide us with an idea of how a call center agent will write a resume when applying for a job.

Call Center Agent Resume Example

Kenny Johnston
1276 Tulsa Road, Mobile, AL 77763
(000) 999-5847
Email


CALL CENTER AGENT

SUMMARY
Highly enthusiastic and customer service-oriented call center professional with 3 years of hands-on experience in diverse call center settings. Exceptional skills in oral and written communication and multitasking. Customer-focused approach and exceptional attention to detail. Proficient in managing both inbound and outbound calls effectively. Keen insight into client expectations.

PROFESSIONAL COMPETENCIES
• Demonstrated ability to serve as a solid link between customers and businesses
• Hands-on experience in performing technical and non-technical services
• Known for meeting and exceeding sales goals
• Bilingual: English and Spanish
• Computer and the Internet savvy

KEY ACHIEVEMENTS
• Attained success in meeting sales goals by 100% by up-selling services to existing customers over the phone.
• Managed a team of seventeen call center agents for training purposes in terms of service knowledge and telephone etiquette.

PROFESSIONAL EXPERIENCE

Call Center Agent
Freezone Internet, Mobile, AL
2015 – Present
• Take inbound calls and listen to customers’ questions and concerns, increasing the customer base by 50%
• Provide appropriate answers and responses in a polite and friendly manner
• Give information to callers regarding products and services
• Generate tickets for problems that cannot be resolved over the phone
• Maintain call logs accurately

Call Center Agent
Tesco Services, Mobile, AL
2013 – 2015
• Provided callers with information on internet packages and promotions
• Resolved customers’ technical issues over the phone
• Made sales calls for soliciting business from new customers
• Up-sold services to existing customers

OTHER EXPERIENCES

Grocery Store Clerk
Some Supermarket
2011 – 2012
• Offered exceptional customer service that increased the revenue by $2000 per month
• Provided information to customers regarding store products and services
• Manage cash register and handle cash

EDUCATION
Bachelor of Business Administration
Miami State University, Miami, FL – 2010
Majors: Marketing


Related:Call Center Agent Cover Letter

Sample Skills for Cal Center Agent Resume

Call center agents must host a wide variety of skills to help them qualify for a position. All these skills and qualifications should be written in a resume so that the hiring manager can see what you are made of.

It is important to take advantage of the skills section in a resume. Since this is a dedicated section, you can fill it in with a lot of information to prove your abilities to a hiring manager.

  • Responding to incoming telephone calls for information or assistance
  • Making outbound telephone calls in order to meet sales goals
  • Performing cold calling tasks, with a special focus on DND lists
  • Managing and resolving customers’ problems
  • Selling products and placing orders according to company protocols
  • Identifying and escalating issues to supervisors
  • Providing product and service information to the customer
  • Creating tickets, and responding to tickets in a timely manner
  • Processing orders, and providing delivery timelines
  • Researching, identifying, and resolving issues in a prompt manner
  • Documenting call information according to SOPs
  • Following call center scripts for each call
  • Adjusting scripts in order to target individual customers’ interests
  • Identifying customers’ needs and providing them with correlating services/information
  • Seizing opportunities to perform upselling work
  • Listening to customers, and confirming or clarifying the information
  • Building lasting relationships with customers in order to ensure repeat business opportunities
  • Managing and updating customer databases
  • Processing order information, scheduling appointments, and following up on them