Call Center Agent Resume Sample

Call center agents may work in dedicated support centers or as a part of a company’s customer service department.

They handle both inbound and outbound calls to ensure proper customer services and sales at times.

The following resume sample will provide us with an idea of how a call center agent will write a resume when applying for a job.

 

Related: Call Center Agent Cover Letter

 

Call Center Agent Resume Sample

 

 

Kenny Johnston
1276 Tulsa Road, Mobile, AL 77763
(000) 999-5847
Email


CALL CENTER AGENT

SUMMARY
Highly enthusiastic and customer service-oriented call center professional with 3 years of hands-on experience in diverse call center settings. Exceptional skills in oral and written communication and multitasking. Customer focused approach and exceptional attention to detail. Proficient in managing both inbound and outbound calls effectively. Keen insight into client expectations.

PROFESSIONAL COMPETENCIES
• Demonstrated ability to serve as a solid link between customers and businesses
• Hands-on experience in performing technical and non-technical services
• Known for meeting and exceeding sales goals
• Bilingual: English and Spanish
• Computer and the Internet savvy

KEY ACHIEVEMENTS
• Attained success in meeting sales goals by a 100% by up-selling services to existing customers over the phone
• Managed a team of seventeen call center agents for training purposes in terms of service knowledge and telephone etiquette

PROFESSIONAL EXPERIENCE

Call Center Agent
Freezone Internet, Mobile, AL | 2015 – Present
• Take inbound calls and listen to customers’ questions and concerns, increasing customer base by 50%
• Provide appropriate answers and responses in a polite and friendly manner
• Give information to callers regarding products and services
• Generate tickets for problems that cannot be resolved over the phone
• Maintain call logs accurately

Call Center Agent
Tesco Services, Mobile, AL | 2013 – 2015
• Provided callers with information on internet packages and promotions
• Resolved customers’ technical issues over the phone
• Made the sales calls for soliciting business from new customers
• Up-sold services to existing customers

OTHER EXPERIENCES

Grocery Store Clerk
Some Supermarket | 2011 – 2012
• Offered exceptional customer service that increased the revenue by $2000 per month
• Provided information to customers regarding store products and services
• Manage cash register and handle cash

EDUCATION
Miami State University, Miami, FL – 2010
Bachelor of Business Administration
Majors: Marketing
GPA: 3.12






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