Retail management is a purely sales position, rooted in management. The job requires a lot of interaction with people thus exceptional salesman ship skills and leadership abilities are prerequisite for this position.

Retail Manager Resume Tips

An excellent retail manager resume should reflect peoples’ orientation, executive administrative skills and familiarity with customer care protocol. Considering the marketing nature of the job, it is a very good idea to begin with an executive summary, showcasing your qualifications and accomplishments. While mentioning your work experience, instead of listing your mere duties, try to showcase your achievements and support the same with facts and figures whenever possible.


Retail Manager Resume Sample


Martha McKenzie

89 Unison Ave, Fremont, CA 94554
Cellular: (009) 555-6666 ♦ Home: (003) 444-6677
✉ martha . mckenzie @ email. com

Sales …. Customer Service …. Leadership 

Proven leader with a successful track record of managing overall store operations. Demonstrated ability to hire, train, coach and develop retail store personnel. Exceptionally skilled in P&L management and shrink reduction control. Retail management skills include:

✔ Cost control and budgeting
✔ Inventory management
✔ Market need analysis
✔ Client retention
✔ Organizational sales staff auditing
✔ Store operational procedures

• Skilled in making strategic marketing moves, based on thorough and constant market competency needs analysis
• Track record of maximizing the company’s profits via exercising and implementing company approved LP policies and inventory control procedures
• Expert in training sales team to enhance the overall retails of the company
• Proven ability to ensure delivery of executive quality customer care via regular audits based on processing of customer’s feedback and complaints
• Capable of thorough risk assessment, forecasting and issuing productive reports on the same, advising profitable course of action in light of analysis


Retail Manager| Trader Joe – Fremont, CA | 2008 to Present
Managed a team of 20+ personnel including supervisors and sales/customer service experts:

Key Achievements
• Enhanced the company’s turnover rate by 20% during the first year via effective cost control and advance sales performance
• Groomed numerous teams of sales personnel and earned the award of ‘best trainer’ for three consecutive years.

• Overlook all aspects of customer care management, quality assurance and client satisfaction
• Supervise the sales team and devise marketing strategies for promotion of the company’s products
• Conduct regular audits for improvement of the sales department
• Act as liaison between store manager and sales department
• Insure prompt inventory maintenance and implementation of P&L practices
• Resolve HR issues relating the sales department
• Conduct regular competence analysis and issue relevant reports based on the same
• Devise research based strategies for retail enhancement and company products promotion

Retail Assistant Manager | Seattle Goodwill – Bellevue, WA | 2006 to 2008
Support the Senior Store Manager in managing a team of sales, customer service and product experts:

Key Achievements
• Demonstrated detailed familiarity of all products and services
• Attained individual sales goals by 100%
• Presented and displayed merchandise that increased impact and increased sales by 30%

• Implemented operational direction and visual merchandising standards
• Ensured the standards of floor sets, marketing, cleanliness, and sales promotion
• Welcomed customers into the store in a warm and fully sincere manner

Fremont University, Fremont, CA | 2008
BS in Business Administration
Major: Marketing

Committed to build and sustain long term customer relationships.