Hotel Switchboard / PBX Operator Resume Sample3 min read

Updated on: August 29, 2015

Venturing into the job application process means that at least one thing is certain – resume writing. Writing a resume is the first step in acquiring the hotel switchboard operator position. Resume writing can be complicated but since it is an absolutely necessary part of the job application process, you cannot wiggle out of it.

The first thing you must do prior to writing your resume is research. Look for information on what you are applying for. Read the job advert carefully to pick out keywords that you can use in your resume. Be meticulous – spelling and grammatical mistakes can kill your resume, so read and reread several times before you consider it done.

For a sample format, you may refer to the following one of a hotel switchboard or PBX operator position:

 

Hotel Switchboard / PBX Operator Resume Sample

 

Christopher Evans

78 Habersham Road ● Atlanta, GA 27261 ● (000) 123-9999 ● [email protected]


PBX Operations / Communication / Customer Service

CAREER SUMMARY

• 6+ years’ hands-on experience in promptly and courteously answering incoming telephone calls

• Well-versed in using a wide variety of conventional and new age switchboards

• Adept at handling a large volume of incoming calls and ensuring maintenance of quality for each

• Demonstrated expertise in handling emergency calls by exercising tact and a sense of urgency

• Qualified to handle complaints over the telephone and ensuring that they are escalated to the concerned personnel

• Familiar with performing maintenance on a variety of PBX machines, intercoms and public address systems

SKILLS & COMPETENCIES

Call screening Caller verification Wake-up calls protocols
MS Word/Excel Customer service Message delivery
Announcements Paging/routing Tier 1 services

KEY ACHIEVEMENTS
• Introduced the 3 ring concept, thereby adding a touch of professionalism to the hotel’s aura
• Suggested and assisted in implementing a paging system for hotel guests that increased efficiency in locating them in case of emergencies
• Serviced 888 calls in 2 hours, following an influx of calls due to a bomb hoax
• Implemented a messaging system, where they could record messages that were directly stored on the guests’ telephones in their rooms

PROFESSIONAL EXPERIENCE

Hyatt, Atlanta, GA (May 2012 – Present)
Hotel Switchboard Operator
• Receive calls from guests / potential guests and respond to questions regarding room availability and tariffs
• Transfer incoming calls to intended recipients and take messages in case of unavailability
• Resolve queries or problems over the phone or escalate them to managers or department heads
• Route calls to guests after ensuring that the guests are willing to take the calls
• Provide limited information to callers regarding guests staying at the hotel by exercising strict confidentiality
• Take messages for staff members and guests by accurately writing them on paper or message logs
• Route callers to message recording lines and provide them with information on how to use them to record their messages
• Make announcements on public address systems regarding emergency situations
• Take and service requests for making outgoing calls to other countries and make sure that call cost logs are maintained for each guest
• Greet people as they arrive, inquire into their purpose of visit and make them comfortable until a guest relation officer can be assigned to them

Crown Resorts, Atlanta, GA (Aug 2009 – May 2012)
Telephone Operator
• Responded to incoming calls by following predefined script
• Provided information regarding hotel’s services and tariffs
• Transferred calls to intended recipients including guests and staff members
• Took and recorded messages accurately and informed guests about visitors who have come to see them
• Ascertained that the switchboard area is kept clean and maintained

EDUCATION
Diploma: St. Peter’s High School | Atlanta, GA – 2008