When a hiring manager sees a pile of Switchboard Operator resumes, his first thought is to discard them all. Since he can’t do that, he needs to go through them in a hurry. So he rushes through each resume until he comes to the switchboard operator skills section.
There is a perfectly good reason for this i.e. hiring managers know that most of the candidates will have the right qualifications. On the other hand, every candidate will have different skills. And these skills are the most important assets for the company.
The bad news is, most of us find our skills hard to list, mostly because it feels like showing off. Here’s a lesson for you, though – when you’re writing a resume, it is okay to show off! Your skills define you as a professional. You have to sell yourself. The hiring manager does not know what kind of a person you are, and the only clue he’s going to get is through the skills section on a switchboard operator resume.
If you do this properly, he will get to know what abilities you have, how you will use these abilities to benefit the company that might hire you, and that you’re the best person for the job. This is the most important part of your resume, the section that might get you the job.
So if you want to apply for the position of a switchboard operator, this list will help you:
Switchboard Operator Skills for Resume
• Demonstrated expertise in answering telephone calls, and rerouting them to the right people.
• Well versed in answering multiple lines and extensions simultaneously.
• Highly skilled in creating conference calls and assisting in making calls through internet applications.
• Competent in greeting people who come to the company.
• Ability to sending clients to the right staff members after verifying their appointments.
• Proven ability in providing information about the company when someone calls in to ask, or walks in, and giving out promotional material.
• Adept at typing and proofreading, and sorting incoming and outgoing mail.
• Proficient in verifying telephone bills, ensuring that personal calls are paid for by the employees themselves.
• Solid track record of monitoring alarm systems to see that alarms go off at the right times.
• Effectively able to maintain telephone extensions, both to ensure they are all in working order, and getting new extensions for new employees.
• Deep familiarity with filing systems pertaining to administration department.
• Focused on maintaining databases of emergency services’ telephone numbers, like the fire department, medical center, and police.
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