Hospital Switchboard Operator Resume Sample

Updated December 30, 2019

A Hospital Switchboard Operator resume is usually your first contact with the prospective employer. 

The following one page resume for a hospital switchboard operator will guide you on how to make a good resume:

 

Related: Hospital Switchboard Operator Cover Letter

 

Hospital Switchboard Operator Resume Sample

 

Mark Ruffles
812 Lemon Avenue, La Mesa, CA 28242
(000) 525-3243
mark.ruff @ email . com


Switchboard Operator

PROFILE
Technically savvy, energetic individual with extensive experience in handling calls over complex PBX systems in hospital environments. Honest, reliable, and detail-oriented with a deep sense of responsibility and urgency. A team-player who is adept at determining the urgency of incoming calls and accurately transferring them to appropriate/concerned individuals within the hospital.

HIGHLIGHTS
• Track record of operating complex communication systems such as switchboards and intercoms.
• Familiar with using a two-way radio and public address systems by following set protocols
• Hands-on experience in monitoring alarm systems to ensure that security conditions are guaranteed within hospital premises

CORE COMPETENCIES
• Telephone manner • Emergency routing
• Paging systems • Inter-office communication
• Equipment maintenance • High volume management
• TDD • Confidentiality
• Customer service • Call screening
• Emergency procedures • Communication

KEY ACHIEVEMENTS
• Introduced a “double information” system that proved helpful during emergency situations, by informing concerned individuals through telephone and in person at the same time
• Set up a TDD system for hearing impaired callers which provided freedom of communication to patients
• Implemented a series of emergency/disaster procedures (pertaining to initial communication) to be used during emergency situations
• Serviced 50+ incoming calls in 3 hours following the emergency situation

PROFESSIONAL EXPERIENCE

Hospital Switchboard Operator
Memorial Healthcare System, La Mesa, CA | 5/2013 – Present
• Greet visitors and patients in a professional and courteous manner and ensure that they sign corresponding logbooks
• Set up complex PBX and other switchboards to receive incoming and make outgoing calls
• Receive telephone calls from patients asking for information on services and transfer them to the right department / concerned person
• Provide limited hospital services information to callers and ask them if they would like to speak to a specialist
• Transfer calls to specialists, departments and patient and procedural rooms
• Take and relay messages for staff members and patients
• Provide callers with information on emergency and laboratory services

Switchboard Aide
Cobb Hospital, La Mesa, CA | 1/2012 – 5/2013
• Answered and serviced non-emergency incoming calls and provided the information asked for
• Transferred incoming calls to specified departments or hospital personnel
• Took and serviced requests for outgoing calls from staff members and patients
• Greeted visitors and patients in a courteous manner and responded to their requests for service or information
• Ensured that the front desk and waiting areas were kept cleaned and maintained

EDUCATION
Diploma: Mesa High School, La Mesa, CA | 2008