Buffalo Wild Wings Hostess Job Description and Duties

Updated on: July 9, 2020
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Company & Position Overview

Buffalo Wild Wings, previously known as Buffalo Wild Wings &Weck, is an American casual dining restaurant and sports bar, which hires many people to handle food service work.

One such position is that of a hostess, an individual who is expected to greet and serve customers who come to dine at the restaurant.

Position Requirements

To work as a Buffalo Wild Wings hostess, you have to possess a high school diploma or a GED equivalent at the very least. If you have had prior experience in a hostess capacity, you will be considered an excellent choice to hire.

Some knowledge of customer service delivery and handling orders is important if this is the work that you want to do.

As a hostess at Buffalo Wild Wings, you will need to be physically agile, as you will be expected to work on your feet for an extended period of time.

In addition to this, you will be required to possess the ability to handle upselling activities, provide customers with information on the restaurant’s specials, and ensure that their orders are handled in a timely and efficient manner.

Moreover, friendly nature and the ability to handle difficult customers will be required from you.

Some of the main duties of a hostess working at Buffalo Wild Wings include:

Buffalo Wild Wings Hostess Duties and Responsibilities

• Greet customers as they arrive at Buffalo Wild Wings, and assist them in finding the right tables, according to their preferences.

• Provide customers with menus and inform them of the day’s specials.

• Suggest menu items according to the specific tastes of customers and take their orders.

• Provide customers with information on how long their orders will take to be delivered to their tables.

• Relay orders to the kitchen areas, and ensure that they are followed up on so that they can be delivered on time.

• Look through prepared orders to ensure that they are correctly portioned per customers’ instructions.

• Deliver orders to customers, ask them about their beverage preferences, and offer special drinks on the menu.

• Refill water glasses and ensure that all condiments are made available on tables.

• Take and process additional orders, and provide customers with bills at the end of their visit.

• Appropriately process cash and credit card transactions and tender change.

• Oversee the cleaning and maintenance of restaurant areas, ensuring that tables are appropriately set for the next batch of customers.