If you are thinking of applying for a dispatcher job or writing a resume for a dispatcher’s position, then you will first need to get details about what this work entails.
Dispatcher Job Description
Dispatchers usually work on telephone lines in emergency services companies where they are required to take telephone calls, understand the nature of the emergency, and ensure that the appropriate emergency service is dispatched immediately.
On a typical workday, many dispatchers receive a vast number of calls, a lot of which may not be authentic at all.
This is why dispatchers are trained to understand the nature of emergencies and respond accordingly. Seasoned dispatchers can usually tell when they receive a hoax call, so trained are they in their work!
For dispatchers to be successful at their work, they need to possess a great sense of responsibility. The need to understand and efficiently react is high in this job as is the need to retain information and update it in a database concurrently.
See also: Dispatcher Cover Letter
• Take telephone calls and listen carefully to the caller
• Attempt to comprehend the nature of emergency by listening and making mental calculations
• Ask questions to determine the location of emergency and type of emergency services needed
• Enter in all information received by the caller into the company database
• Verify information from the caller to ensure that correct information is being punched in
• Attempt to calm down callers in a bid to understand the situation properly
• Provide callers with suggestions on what to do until they wait for emergency services to arrive
• Contact required emergency services such as fire department or the police and provide them with emergency information
• Take feedback from the emergency department about the estimated time of arrival at the scene of accident or emergency
• Ensure that contact is maintained with all concerned units at all times
• Operate a variety of communication equipment such as radio consoles and computer systems
• Receive non-emergency calls such as that from alarms and make outbound calls to homeowners to gauge situations
• Write incident reports by providing service activity and file information
• Ensure that each call is recorded in the event of it being needed at a later stage especially during investigations and trials
• Retrieve recorded data to gauge any info that authorities may ask for at a later date