Public Safety Dispatcher Resume Sample

Updated on August 15, 2018

Public safety dispatchers usually work at the 911 help desk. They provide callers with emergency services. This position requires an individual to be very alert when on duty owing to the nature of the job.

Applying for this position will require you to send an appealing resume and cover letter for Public Safety Dispatcher position  – somewhat like this.

 

 

Public Safety Dispatcher Resume Sample

 

Aaron Noah
244 E Green Street, Athens, AL 23232
(000) 009-9999
aaron @ email . com


CAREER OBJECTIVE
Seeking a Public Safety Dispatcher position with Athens Office utilizing expertise in working on a hotline and expediting above par emergency services.

KEY QUALIFICATIONS
• Hands-on experience in using multi-lines for servicing incoming emergency and non-emergency calls
• Proficiency in interviewing callers to determine the essence of the emergency
• Knowledge of prioritizing calls and determine appropriate action
• Proficient in inputting and retrieving information from databases

PROFESSIONAL SKILLS
• Excellent communication and telephone etiquette
• Working knowledge of caller counseling
• Proven record of displaying strong ethics during the conversation
• Able to listen carefully and work in an organized manner
• Demonstrated ability to work well under stressful circumstances

KEY ACCOMPLISHMENTS
• Achieved departmental harmony by placing a system that identified key dispatchers in accordance with their aptitude of taking emergent calls
• Attained Employee of the Year award by managing the maximum number of emergency calls and providing excellent services

WORK EXPERIENCE

Public Safety Dispatcher
911 Office – Athens, AL                            2012-present
• Answer incoming emergency and non-emergency calls
• Determine the nature of the call to decide the type of service
• Input and retrieve relevant information from various public database systems
• Dispatch emergency help according to the kind of emergency
• Maintain activity reports and logs
• Update list for after-hours emergency response personnel
• Counsel callers as and when necessary to solicit prudent information

Public Safety Dispatcher
University of San Diego, San Diego, CA            2009-2012
• Screened incoming public safety calls for service to obtain and record related information
• Dispatched calls for service
• Coordinated calls for law enforcement agency assistance
• Maintained radio contact with public safety personnel
• Maintained files and reports
• Entered and retrieved data for reports
• Processed lost and found items

EDUCATION
High School Diploma
CITY SCHOOL, Athens, AL – 2009