6 Ambulance Dispatcher Interview Questions and Answers

Updated on: October 31, 2020
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Every individual has a different take on interviews. Some of us get excited at the prospect of meeting a decision-maker and impressing him with what we can do. Others would just like to hide under the bed until they can summon up the courage to face a judgmental interviewer!

Would it make you feel better if we told you that even the interview go-getters get the jitters right before an interview? They do.

So even if you are the “hide under the bed” type of person, the following interview questions and answers will help you gain confidence for your ambulance dispatcher interview:

6 Possible Interview Questions and Answers for Ambulance Dispatcher 

1. How do you handle the stress associated with the work of an ambulance dispatcher?

After the first couple of weeks, one gets to take most situations in stride. While my stress levels were through the roof when I first joined as an ambulance dispatcher, I am much more at ease with things since I have taught myself not to get emotionally involved.

2. What has been your experience working as an ambulance dispatcher?

Over the previous 4 years that I have worked as an ambulance dispatcher, I have received calls from distressed people, provided them with counseling and instructions on what to do until help arrives, coordinated ambulance dispatch services, and monitored the status of dispatched units. In addition to this, I have handled recordkeeping work and trained other dispatchers in performing similar work duties.

3. How do you respond when receiving a distress call?

When I receive a call, my first instinct is to listen intently without interrupting. When the caller has finished providing initial information (or when I deem it necessary), I inquire about the location of the emergency, while simultaneously updating information for the dispatch team. Once I know that the ambulance is on its way, I let the caller know and attempt to provide counseling to keep him or her calm until help arrives.

4. What skills does one need to work as an ambulance dispatcher?

If one wants to work as an ambulance dispatcher, the first thing one needs is patience. Exceptional listening skills, along with the ability to perform more than one duty at a time are important too. Also, it is essential to possess a high standard of ethical conduct and have the ability to understand and interpret information properly.

5. Why did you opt to work as an ambulance dispatcher?

Let’s just say that I like challenges, and working as an ambulance dispatcher is as challenging as it can get!

6. How do you deal with hoax calls?

I find them quite annoying. But since one cannot possibly be sure that the caller is a prankster, it is important to listen carefully and not dismiss the call in case it isn’t a hoax after all.