Customer Service Representative Resume Sample

The purpose of a customer service representative resume is none other than to land you a job interview.

In order to achieve this target, your resume needs to be an exceptional one.

Below are some features of effective resumes for a customer service representative position.

Concise and focused

A majority of employers and recruiters agree that the most effective resumes are usually the shortest ones, which are strictly job focused and highlight only the required qualifications.

Presentation

Select a readable, neat and even font size and style and use the same throughout the document length.

Tone Synchronization

Every organization has its own do’s and don’ts and a specific culture. If your resume reflects the same, you will automatically have higher chances of being called for an interview.

CSR

Customer Service Representative Resume Sample

 

Sheena Posey

2938 Maple Avenue ● Terre Haute, IN 45628 ● (999) 999-9999 ● [Email]


Customer Service Representative

SUMMARY
A customer-focused individual who is acknowledged for talents in inspiring coworkers to excel and adapt to the demands of a challenging workload. Excellent communication and organizational skills coupled with strong work ethics aimed at projecting a positive company image. Expert in delivering consistent customer service to ensure client satisfaction and service improvement.

HIGHLIGHTS
• Track record of handling customer inquiries following established service policies and procedures.
• Able to depersonalize self from the customer while providing the highest level of high customer service.
• Well-versed in resolving conflicts by understanding problems clearly and seeking out possible solutions through employing the creative thinking process.

CORE COMPETENCIES

• Communication • Self-control • Client account management
• Customer-satisfaction • Assertiveness • Follow up
• Information analysis • Product demonstration • Quality control
• Market knowledge • Documentation • Multi-tasking

SELECTED ACHIEVEMENTS
• Increased sales by $7000 per month bo introducing a word-of-mouth campaign.
• Retained a corporate account providing business worth $10m per annum, despite threats of retraction, following a blunder made by an office clerk.
• Introduced Customer Den, a database system which reduced the paperwork of customer information by 90%.
• Increased customer base by 66% by suggesting the use of alternative marketing ideas such as cold calling and email marketing.

PROFESSIONAL EXPERIENCE

Imperial Textiles, Terre Haute, IN | 11/2012 to Present
Customer Service Representative
• Greet customers in person and over the telephone.
• Inquire into customers’ purpose of visit or call.
• Listen intently to understand query or problem.
• Provide customers with information on products and services provided by the company.
• Demonstrate product features and answer questions regarding price, features and aftersales services.
• Take customers’ orders and provide them with delivery options.
• Assist customers with the payment procedures and ensure proper packing of purchased products.
• Arrange for home deliveries to be made for purchased items.
• Take and record customers’ contact information in the company database.
• Take orders for purchase over the telephone and handle COD details or online payments.
• Provide customers with information on aftersales services and warranties.
• Handle product recalls, returns and replacements.

Southern Management Group, Terre Haute, IN | 1/2011 to 5/2012
Customer Service Intern
• Took telephone calls and provided callers with information on products and services.
• Greeted walk-in customers and inquired into the nature of the visit.
• Walked customers through aisles and assisted them in locating their choice of product.
• Provided customers with necessary information on features of product and prices.
• Assisted customers with payment procedures.
• Resolved customers’ complaints by addressing them according to company policies.
• Maintained and upgraded information in a customer database.

EDUCATION
Coopersville High School, Terre Haute, IN
High School Diploma






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