Customer Service Representative Resume Sample

Updated on: November 8, 2019

Customer Service Representative Resume Page ImageThe purpose of a customer service representative resume is to land you a job interview.

In order to achieve this target, your resume needs to be an exceptional one.

 

Below are some features of winning resumes for a customer service representative position.

Concise and focused

The most effective resumes are usually the shortest ones, which are strictly job focused and highlight only the required qualifications.

Presentation

Select a readable, neat and even font size and style and use the same throughout the document.

Tone Synchronization

Every organization has its own do’s and don’ts and a specific culture. If your resume reflects the same, you will automatically have higher chances of being called for an interview.

 

 

See also: Customer Service Representative Cover Letter

Customer Service Representative Resume Sample

 

 

Sheena Posey
2938 Maple Avenue, Terre Haute, IN 45628
(000) 214-2541
[Email]


Customer Service Representative

SUMMARY
A customer-focused individual who is acknowledged for talents in inspiring coworkers to excel in a challenging workload. Excellent communication and organizational skills coupled with strong work ethics aimed at projecting a positive company image. Expert in delivering consistent customer service to ensure client satisfaction and service improvement.

HIGHLIGHTS
• Track record of handling customer inquiries following established service policies and procedures.
• Able to depersonalize self from the customer while providing the highest level of high customer service.
• Well-versed in resolving conflicts by understanding problems clearly and finding possible solutions through creative thinking.

CORE COMPETENCIES
• Client account management
• Customer-satisfaction
• Information analysis
• Product demonstration
• Quality control

SELECTED ACHIEVEMENTS
• Increased sales by $7000 per month by introducing a word-of-mouth campaign.
• Retained a corporate account providing business worth $10m per annum, despite threats of retraction, following a blunder made by an office clerk.
• Introduced Customer Den, a database system that reduced the paperwork of customer information by 90%.
• Increased customer base by 66% by suggesting the use of alternative marketing ideas such as cold calling and email marketing.

PROFESSIONAL EXPERIENCE

Customer Service Representative
Imperial Textiles, Terre Haute, IN | 11/2012-Present

• Greet customers in person and over the telephone.
• Inquire into customers’ purpose of visit or call.
• Listen carefully to understand questions or problems.
• Provide customers with information on products and services provided by the company.
• Demonstrate product features and answer questions regarding price, features and aftersales services.
• Take customers’ orders and provide them with delivery options.
• Assist customers with the payment procedures and ensure proper packing of purchased products.
• Arrange for home deliveries to be made for purchased items.
• Record customers’ contact information in the company database.
• Take orders for purchase over the telephone and handle COD details or online payments.
• Provide customers with information on aftersales services and warranties.
• Handle product recalls, returns and replacements.

Customer Service Associate
Southern Management Group, Terre Haute, IN | 1/2011-5/2012

• Took telephone calls and provided callers with information on products and services.
• Greeted walk-in customers and inquired into the nature of the visit.
• Walked customers through aisles and assisted them in locating their choice of product.
• Provided customers with necessary information on features of products and prices.
• Assisted customers with payment procedures.
• Resolved customers’ complaints by addressing them according to company policies.
• Maintained and upgraded information in a customer database.

EDUCATION
High School Diploma
Coopersville High School, Terre Haute, IN





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