Retail Customer Service Representative Resume Sample

Updated on: May 19, 2021
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A job seeker needs a modern and effective resume to apply for a retail customer service representative position. During recent years, resume writing has evolved from enlisting one’s professional particulars on a piece of paper into a whole new concept of personal branding.

Below are 2 useful tips in this regard.

1. Put the strongest results first
Always place your most important professional accomplishments and skills at the top.

2. Include information that is relevant and recent
While stating your professional experience, make sure that the information you include is recent and relevant.

Retail Customer Service Representative Resume Sample

Daniel Smith
432 Everest Lane, Phoenix, AZ 56440
(000) 951-6321
daniel . smith @ email . com


❖❖ Retail Customer Service Representative ❖❖

PROFESSIONAL SUMMARY
Highly persuasive and customer service-oriented professional with a track record of consistently meeting and exceeding given sales targets. Fully familiar with ISO-9002 issued guidelines applicable to retails. Results-driven and strategic individual with strong communication skills, apt at establishing and maintaining customer engagement in a friendly and approachable manner.

AREAS OF EXPERTISE
• Order Processing
• Bill Generation
• Product Rotation
• Product Testing
• Stock Inventory
• Information Response
• Merchandise Display
• Complaint Processing
• POS Operation
• Stocking
• Cash Handling
• Credit card Payments

PROFESSIONAL EXPERIENCE

Retail Customer Service Representative
FAMILY DOLLAR, Phoenix, AZ
July 2012 – Present
• Maintain an updated knowledge pool regarding various product features, specifications, and prices
• Attend customer complaints and process product return or replacement requests
• Keep track of stock availability and order supplies for timely stock replenishment
• Create visually appealing product displays to upsell the same
• Assist the customers in making informed purchase choices and selecting the products that suit their needs best
• Process customer payments, generate bills, and fill out warranty cards if applicable on the products purchased
Key Accomplishments
• Enhanced overall clientele by 30% through demonstration of customer service oriented professional work attitude
• Revived the sales of a cosmetic product that was not selling well by recommending it to regular clients and saved the company from a loss of up to $60K
• Reduced product damage and shelf expiry rate by 60% through vigilant and effective inventory maintenance

Customer Service Rep
MACY’S STORE, Phoenix, AZ
April 2010 – June 2012
• Kept all the shelves neat, clean, and stocked in an organized manner
• Greeted customers and assisted in finding them what they were looking for
• Ensured all products were displayed optimally and were duly price tagged
• Unloaded delivery trucks and safely transported goods from stockroom to the assigned floor
• Ensured a safe and theft free shopping environment by monitoring customer activity
• Handled and processed customer payments accurately utilizing POS

EDUCATION
Associate’s Degree in Sales
THE COMMUNITY COLLEGE, Phoenix, AZ- 2010

ADDITIONAL
• Computer: Word, Excel, Retail Software
• Bilingual: Fluent in English and Spanish