Customer Service Assistant Resume Example

Updated on: September 18, 2016



Gathering information for a customer service assistant resume is the easy part. Putting it all together is where the challenge becomes evident.

A format that looks professional, can be easily read, and focuses on accomplishments and results is what you need to be able to do this successfully.

The following Customer Service Assistant resume format will allow you to do all three:


Customer Service Assistant Resume Sample


Howard Wales

5789 Alger Lane | Broadway, VA 40854 | (000) 253-8522 | howwale @email .com


Performance Summary: Results-oriented and energized Customer Service Assistant with 7-plus-year verifiable track record of greeting customers, assisting them in locating and choosing the right items and stocking shelves. Recognized for dealing with customers’ complaints by ensuring that they are resolved in a manner that repeat business is not compromised. A friendly and approachable individual who has a profound ability to make decisions that are right for the customer. Well versed with the 4 Ps of marketing.


– Stock Control – Payments Processing
– Pricing and Labeling – Visual Merchandising
– Complaint Handling – Shelves Organization
– Cash Register Operations – Store Maintenance
– Brands Awareness – Self-checkout Maintenance
– Bagging and Delivery – Product Selection Assistance


Customer Service Assistant
Tesco, Broadway, VA | 12/2013 – Present

• Successfully serve 10 customers at one time during an especially busy day at the Tesco outlet
• Suggest employing the 4 Ps of marketing to get top brands to sell easily, resulting in a 45% hike in sales
• Assist customers in locating their choice of products within the store and / or lead them to appropriate aisles
• Provide assistance in product selection by informing them of benefits and / or features of each product
• Lead customers through the purchasing and payment procedures by following set protocols and procedures
• Develop in-depth comprehension of each new product and existing ones by reading associated manuals

Customer Service Assistant
BYT Co, Broadway, VA | 5/2011 – 12/2013

• Retained the outlet’s best customer by providing him with exceptional services, after he had had a particularly bad experience with another customer assistant
• Trained 15 new customer assistants (to be deployed to Tesco Express outlets within the state) within a short time span of 20 days
• Handled shelf stocking activities by ensuring that all shelves were properly stocked and straightened
• Assisted with visual merchandising efforts by setting up displays of items and banners
• Priced merchandise according to the company’s pricing policies
• Ensured that any discounts were displayed appropriately
• Ensured safety and wellbeing of customers
• Handled customer complaints according to company policies, to ensure repeat business opportunities

Sales Intern
Target Mart, Broadway, VA | 2/2009 – 5/2011

• Greeted customers and provided them with direction to where their choice of products were located
• Assisted customers in locating their choice of products and demonstrated product features and benefits
• Cleaned and tidied shelves to ensure that they conform to store standards and assisted with stocking duties
• Ascertained the cleanliness and maintenance of the store by coordinating custodial services
• Informed customers of any deals or discounts provided by the store and / or any new products on display

High School Diploma – 2009
Broadway High School, Broadway, VA