Walmart Customer Service Resume Sample

Updated on: February 10, 2024

Are you ready to apply for a customer service job at Walmart? We know it’s important to make a great first impression with your resume. That’s why we’ve put together a sample resume to help you. It shows what a good resume looks like for a Walmart Customer Service Assistant position.

You’ll find out what to include about your work history, skills, and education. It’s like a helpful guide to show your best qualities and experiences that fit a job at Walmart. Let’s get your resume ready to impress!

Walmart Customer Service Resume Sample

Tracy Hunter
New York City, NY
(000) 878-4574
[email protected]


Highly motivated Customer Service Assistant with over 6 years of experience in fast-paced retail environments. Expertise in providing comprehensive support to customers, including problem-solving, order processing, and after-sales service. Possesses a friendly demeanor, excellent communication skills, and a proven track record of elevating customer satisfaction levels.


  • Complaint Resolution
  • Order Processing & Tracking
  • Aftersales Support
  • Cash Handling & Payments Processing
  • Customer Escalations Management
  • Inventory & Stock Management


Customer Service Assistant
Walmart, New York City, NY
Apr 2020 – Present

  • Steadily managed around 50 customer queries daily across multiple channels, sustaining a customer satisfaction rate of 95%.
  • Streamlined the order process, resulting in a 20% uplift in customer satisfaction metrics.
  • Effectively resolved complaints, securing a 90% resolution rate upon the first interaction and cutting down escalations by 15%.
  • Enhanced response times by 25% through solid teamwork and diligent coordination with various departments.

Sales Assistant
Macy’s, New York City, NY
May 2017 – Apr 2020

  • Delivered standout customer service to approximately 40 patrons per day, boosting positive customer reviews by 10%.
  • Demonstrated precision in processing transactions, maintaining a flawless record in cash register management over 12 months.
  • Assisted in the restocking of merchandise, fostering a 15% improvement in the organization and availability of products.
  • Addressed and resolved customer concerns promptly, maintaining a 95% customer satisfaction rate.
  • Collaborated successfully with peers to meet monthly sales targets, contributing to a storewide revenue increase of 10%.

High School Diploma
St. Trent’s High School, New York City, NY

Customer Service Certification
AAA Training Institute, New York City, NY

Final Thought
This Walmart Customer Service Resume Sample is a valuable tool for creating a standout resume tailored for a Customer Service Assistant role at Walmart. It provides insights into the key sections, skills, and experiences that should be included in your resume and can help you showcase your qualifications and achievements effectively. Use this sample as a guide to create a compelling resume that highlights your problem-solving abilities, excellent communication skills, and friendly demeanor.

See also: Walmart Customer Service Cover Letter

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