We all know and appreciate the importance of a well written resume for Customer Service Agent position – but how does one make it so?

Well, a few things that you can do are to make sure you are using the right phrases and keywords as well as effective titles.

Exclude irrelevant information and proofread your resume at least twice. By following these guidelines you may buils a perfect resume and a well-written resume for customer service agent position.

See the example below to get started.

 

 

Customer Service Agent Resume Example

 

 

Heather Scott

557 Jennifer Lane – Martinsville, IN 34321
(000) 987-3432 | h.scott @ email . com


Customer Service Agent

PERFORMANCE PROFILE
Resourceful and intelligent customer service professional with 5 year of successful track record. Professional demeanor, great work ethic and exceptional communication skills. Detail oriented with the ability to take ownership in assisting, researching and resolving all kinds of customer issues. Works well within team environment with minimal or no supervision.

PROFESSIONAL SKILLS
• Highly skilled in assisting customers both over the phone and in-person
• Profound ability to handle irate customers and resolve problems effectively
• Able to work with a diverse and multicultural customers
• Hands-on experience in upselling products and services
• Demonstrated ability to provide relevant information to customers regarding current packages and possible up-gradations

KEY ACCOMPLISHMENTS
• Achieved employee of the year title for selling up-gradations to 33% of the company’s customer base.
• Trained at least 30 junior staff members.
• Commended by senior managers for positive attitude and attention to detail.

PROFESSIONAL EXPERIENCE

Customer Service Agent
ATI Resources – Martinsville, IN | Apr 2014 – Present
• Answer incoming calls and provide information relevant to the service or product asked for.
• Make outbound calls to customers as part of after sales services.
• Investigate customer problems and provide speedy resolutions.
• Generate tickets in order to resolve customer issues not resolved over the phone.
• Reply to email queries and handle difficult situations calmly.

Customer Service Agent
iQor – Depew, NY 14043 | Dec 2011 – Apr 2014
• Professionally answered account related questions in a fast paced and busy environment.
• Took inbound calls and placed outbound collections calls.
• Maintained a positive and helpful attitude.
• Troubleshot customer accounts and provided a one-call-resolution.
• Efficiently handled multiple calls and computer applications.

EDUCATION
High School Diploma | City School, Martinsville, IN – 2008

PC SKILLS
• MS Office Applications
• Data entry, keyboard and internet navigation

“I have the ability to resolve problems timely, precisely and effectively.”