An accomplishment is worth ten work experiences. Yes, we coined this ourselves, but it is not far from the truth.
Work experience does give us a lot of pride, but at the end of the day, it is what you have accomplished through your experience that matters the most.
And when you are in the process of sending an airline customer service agent resume or a cover letter, you have to make sure that you mention how highly accomplished you are.
Accomplishments or achievements are given a special place in a resume – an entire section. If you have followed all your past achievements, that is, kept them in your mind, you will not have a problem recalling them.
If you haven’t, it is best that you start from now on, and figure out what you did in the past, which made you come out on top. While it is not a necessity to mention your achievements in a cover letter, it always helps if you do.
This way, a hiring manager will know what you are capable of doing, and will automatically believe that you will repeat this in your new job. As far as the resume is concerned, it is necessary that you mention your accomplishments in a dedicated section.
You do not have to go overboard with the accomplishments – a maximum of 4 statements are sufficient.
Here are some samples accomplishments for an airline customer service agent resume to go through:
Achievements for Airline Customer Service Agent
• Successfully implemented a novel passenger inquiry system, replacing the old, inefficient one.
• Introduced the concept of dynamic passenger check-in process, reducing check-in time by 75%.
• Wrote a passenger handbook about luggage restrictions, and prohibited objects, still being used by the company as a primary source of education.
• Suggested the implementation of a system to meet the specific needs of passengers with special needs, elderly, and minor ones.
• Devised a seating preference system, allowing passengers to choose from a bevy of offers and packages.
• Increased the security of the airport check-in counter, by suggesting installation of CCTV cameras, to cover all angles.
• Decreased the rush of passengers on the counter by 50%, by indicating to them to use the automated tagging system.
• Held five informational seminars for first-time flyers, allowing them to understand what to expect, and how to handle issues and problems while onboard.
• Retained a particularly irate corporate customer, by providing him with high-quality services, after he threatened to take his business to another airline.