20 Room Attendant Duties and Responsibilities for Resume

Updated: December 19, 2022

Room attendants are typically hired by hotels to ensure that guests’ needs as far as housekeeping is concerned, are met in a timely manner.

A high standard of work and attention to detail, along with a polite and helpful manner are just some of the prerequisites of working as a room attendant.

The hospitality industry requires optimal service provision, which is why it is important that you are a meticulous and competent person.

In addition to this, you will need a lot of physical stamina, as you will be working on your feet for long periods of time.

Typically, you will be working under the supervision of a housekeeping manager, to whom you will have to report your day’s work, along with any issues that need to be addressed.

Guest relations and safety are two of the prime areas that you will have to work on once you are hired as a room attendant.

Since most hotels have a housekeeping team, you might need to work on a rotating shift, so the ability to work during the nocturnal hours is important too.

Here is a list of duties that you will be performing on any given day as a room attendant:

Duties and Responsibilities for Room Attendant Resume

  1. Prepare rooms by sweeping, mopping, and dusting before new guests check in.
  2. Turn mattresses and change linen on a regular basis or in sync with guests’ requests.
  3. Make beds by placing fresh linen and ensure that all soiled and dirty linen and covers are transported to the laundry area.
  4. Wash and sanitize bathrooms and replenish supplies such as soap, shampoo, and towels.
  5. Vacuum carpets and drapes and ensure that they are washed on a regular basis.
  6. Replenish items in the minibar according to set standards.
  7. Ensure that a record of consumed minibar items is maintained.
  8. Greet guests to their rooms and provide them with information on complementary items such as drinks and fruits.
  9. Deliver and retrieve items such as irons and ironing boards to guests and provide them with security instructions.
  10. Empty waste paper bins and ashtrays and ensure that all waste is properly disposed of or sent for recycling.
  11. Polish furniture and fittings according to established protocols and by safely using cleaning chemicals.
  12. Make a proper log of all required items and incidents.
  13. Gather laundry from guests’ rooms, deliver it to the laundry area, and ensure that clean laundry is handed over to the guests.
  14. Dust and polish furniture and ensure that rugs and carpets are vacuumed on a daily basis.
  15. Occasionally wash carpets and curtains and ensure that they are adequately dried before declaring the room ready for occupation.
  16. Respond to guests’ requests by ensuring that they are handled in a time-efficient manner.
  17. Coordinate laundry and room services for guests in a bid to ensure total guest satisfaction.
  18. Handle hazardous materials or situations immediately.
  19. Report any inconsistencies or nefarious activities judged within guest rooms to the supervisor immediately.
  20. Report any obvious or dangerous room defects or fabric damage to the housekeeping manager.
Position Requirements

Since you will be working directly with guests, your communication and interpersonal skills need to be as perfect as possible. And you need to be able to multitask effectively as well.

Additional Resources