Housekeeping Room Attendants or Hosts contribute to the organization to attain a high level of guest service. They greet and assist guests while maintaining high standards of excellence.
They are required to create an outstanding experience for hotel guests by offering them a ‘better than home’ environment with welcoming, accommodating, and extraordinary service.
Room attendants also maintain the sanitation standards of the guest rooms.
A high school diploma along with some cleaning experience, as well as excellent communication skills, are prerequisites for this job.
If you are seeking a position as a room attendant, you need to build a good resume to get an interview.
The following sample resume will help you make a good resume for a room attendant position.
Sample Skills-Based Resume for Room Attendant Position
Sara Smith
25 Pacific Avenue
Peterborough, ON 1C1 D5S
(000) 102-2541
Email
SUMMARY
Talented and forward-thinking hospitality professional with 5-plus years of successful track record as a Room Attendant. Known to focus attention on guests’ needs. Highly responsible and reliable with the ability to remain calm and friendly at all times. Enjoy working in a team-oriented environment. Eager to meet and exceed sales and customer service goals.
CORE SKILLS
• Ability to work independently
• Mobility and staying power
• Good communication skills
• Workplace Hazardous Materials
• Information System (WHMIS)
• Detail-oriented
• Very professional attitude
• Customer service acumen
• Time management
• Ability to follow instructions
PROFESSIONAL EXPERIENCE
Room Attendant
The City Hotel, Peterborough, ON
2020 – Present
- Clean and maintain assigned hotel rooms to meet high standards of cleanliness and guest satisfaction.
- Replenish amenities, towels, and linens in rooms as needed.
- Report any maintenance issues or guest requests to the appropriate departments.
- Collaborate with the housekeeping team to ensure efficient and thorough cleaning of all guest rooms.
- Provide exceptional customer service by greeting guests, addressing inquiries, and resolving concerns in a timely and professional manner.
Restaurant Host
Hyatt, Peterborough, ON
2019 – 2020
- Provided information to guests regarding local attractions/services
- Prepared rooms for guests
- Responded to particular guest requests, such as delivering newspapers or cleaning a spill
- Listened to the guests’ requests or complaints and acted accordingly
- Reported lost and found articles, safety problems, or particular room issues to the supervisor
- Maintained storeroom and stocked carts
- Transferred linen from the maintenance cart into the laundry cart
- Removed worn guest amenities, and handled garbage
- Refilled guest amenities and supplies
EDUCATION
Diploma in Hospitality
City College, Peterborough, ON