In order to be considered for a passenger service agent job, you will need to build a resume that speaks volumes for what you can do for the employer.
Expressing your interest in a passenger service job is easy.
On the other hand, aligning your abilities with the demands of the prospective company is challenging.
How to Write a Perfect Resume for a Passenger Service Agent Job?
- Use the airline terminology and keywords in your resume.
- Read the job description thoroughly and find out precisely what the prospective employer is looking for, and customize your resume accordingly.
- Do not copy and paste a sample from the internet.
- Write only your relevant qualifications, skills, and experiences.
- Focus on your accomplishments, as well as experience.
Take a look at the resume sample for a passenger service agent below.
Passenger Service Agent Resume Example
Gina Davis
826 Shannon Drive
Baltimore, MD 78210
(000) 741-5741
[Email]
PASSENGER SERVICE AGENT
Passionate about customer service and committed to continuous improvement.
SUMMARY
Self-motivated airline passenger service professional with 6+ years of proven track record of managing airline ticketing counter and gate service. Adept at ensuring the smooth handling of passengers at departures, arrival, and transfer areas. Well-versed with the needs and safety requirements of passengers and airport personnel.
PROFESSIONAL EXPERIENCE
Passenger Service Agent
US Airline, Baltimore, MD
8/2015 – Present
Key Achievements
• Effectively calmed down angry passengers when flights had been delayed or canceled.
• Performed ticketing and boarding duties during a particularly busy time at the airport during the Christmas holidays.
• Discovered drugs in large quantities being transported in a passenger’s hand baggage.
• Suggested an “online check-in” system that brought down passenger delays and missed flights by 60%.
Key Responsibilities
• Greet passengers at ticketing counters and inquire into their traveling details.
• Look through schedules to determine flight availability and suggest possible itineraries.
• Book clients’ passages, process cash or credit card payments and hand them their tickets.
• Tend to general inquiries posed by passengers regarding flight times and schedules.
• Help passengers check in by verifying ticket information and stamping and delivering their boarding passes.
• Take luggage to be booked and scan it to the counter to ensure that it contains no illegal items.
Passenger Service Agent
BBT Aviation, Baltimore, MD
6/2012 – 8/2015
Key Responsibilities
• Provided passengers with luggage stubs while ensuring that hand luggage was tagged correctly.
• Assisted passengers who missed their flights by providing them with information on alternative flights and routes.
• Designated seat assignments and verified documentation for both domestic and international flights.
• Announced arrivals, departures, and flight delays on public address systems.
• Assisted in tracking lost baggage and items.
Passenger Services Aide
Delta Air, Baltimore, MD
11/2010 – 6/2012
Key Responsibilities
• Assisted passengers by providing them with flight schedules and timings.
• Coordinated efforts with passenger service agents to ensure that passengers who have missed their flights are given alternatives.
• Handled irate passengers by reasoning with them calmly and efficiently.
• Tagged the passengers’ hand baggage and booked luggage.
• Escorted passengers to their designated terminals to ensure that they board the correct flights.
EDUCATION
Specialized Courses in Airline Customer Service
CITY COLLEGE, Baltimore, MD – 2010
High School Diploma
ST. JOHN’S HIGH SCHOOL, Baltimore, MD – 2009
AREAS OF EXPERTISE
• Communication • Answering queries
• Announcements • Ticketing
• Complaint handling • Airfreight
• Airline operations • Baggage handling
• Service recovery • Reporting
• Check-in and boarding • Passenger verification
LANGUAGES
English, Spanish and Portuguese
TECHNOLOGY SKILLS
• MS Office Applications
• Airport Management System
See also: Passenger Service Agent Cover Letter