Passenger Service Agent Resume Sample

To be considered for a passenger service agent interview, you need to build a resume that speaks volumes for what you can do and who you are.

Expressing your interest in a passenger service job is easy but aligning your abilities with the demands of the prospective company is difficult.


• Using the relevant keywords in your resume is essential.

• Read the job description thoroughly and find out exactly what the prospective employer is looking for – then use their language in your resume.

• Do not copy and paste.

• Just clearly mention your relevant qualifications, skills, and experiences.

Take a look at the resume sample for a passenger service agent below.

See also: Passenger Service Agent Cover Letter


Passenger Service Agent Resume Example



Gina Davis

826 Shannon Drive ● Baltimore, MD 78210 ● (000) 741-5741 ● [Email]


Passionate about customer service and committed to continuous improvement.

Self-motivated airline passenger service professional with 6+ years’ proven track record of managing airline ticketing counter and gate service. Adept at ensuring the smooth handling of passengers at departures, arrival and transfer areas. Well versed with needs and safety requirements of passengers and airport personnel.

• Provides leadership to passengers during check-in and boarding gates by providing them with exact information required to ensure a smooth transition.
• Upholds standards in customer services by ensuring that all passenger problems regarding flight delays and cancellations are handled following set company policies.


• Communication • Airline operations • Check-in and boarding
• Answering queries • Baggage handling • Passenger verification
• Announcements • Service recovery • Complaint handling
• Ticketing • Reporting • Airfreight

• Effectively calmed down angry passengers when flights had been delayed or canceled.
• Performed ticketing and boarding duties during a particularly busy time at the airport during Christmas holidays.
• Discovered drugs in large quantities being transported in a passenger’s hand baggage.
• Suggested an “online check-in” system that brought down passenger delays and missed flights by 60%.


BBT Aviation, Baltimore, MD | 6/2012 to Present
Passenger Service Agent
• Greet passengers to ticketing counters and inquire into their traveling details.
• Look through schedules to determine flight availability and suggest possible itineraries.
• Book clients’ passages, process cash or credit card payments and hand them their tickets.
• Tend to general inquiries posed by passengers regarding flight times and schedules.
• Check-in passengers by verifying ticket information and stamping and delivering their boarding passes.
• Take luggage to be booked and scan it to counter ensure that it contains no illegal items.
• Provide passengers with luggage stubs and ensure that hand luggage is tagged correctly.
• Assist passengers who may have missed their flights by providing them with information on alternative flights and routes.
• Designate seat assignments and verify documentation for both domestic and international flights.
• Announce arrivals, departures and flight delays on public address systems.
• Assist in tracking lost baggage and items.

Delta Air, Baltimore, MD | 11/2010 to 6/2012
Passenger Services Aide
• Assisted passengers by providing them with flight schedules and timings.
• Coordinated efforts with passenger service agents to ensure that passengers who have missed their flights are given alternatives.
• Handled irate passengers by reasoning with them calmly and efficiently.
• Tagged passengers hand baggage and booked luggage.
• Escorted passengers to their designated terminals to ensure that they board the correct flights.

CITY COLLEGE, Baltimore, MD – 2010
Specialized Courses in Customer Service

ST. JOHN’S HIGH SCHOOL, Baltimore, MD – 2009
High School Diploma

Languages: English, Spanish and Portuguese
Computer: MS Office Applications, Airport Management System

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