2 Passenger Service Agent Resume Samples (+How to Write)

Updated on: July 29, 2023

Writing a strong resume for a Passenger Service Agent position is crucial to showcase your skills, experience, and qualifications.

Here are some steps to help you create an effective resume:

1. Contact Information:
Include your full name, phone number, email address, and professional social media profiles (LinkedIn, if applicable).

2. Objective Statement or Summary:
Write a concise objective statement or summary that highlights your relevant skills, experience, and career goals.

3. Skills:
List your skills and strengths that are relevant to the Passenger Service Agent role. This may include excellent customer service, strong communication and interpersonal skills, proficiency in various computer systems, and knowledge of airline industry regulations.

4. Professional Experience:
Outline your past work experience, focusing on roles that demonstrate your ability to handle customer inquiries, manage reservations, and provide exceptional service. Use bullet points to describe key responsibilities and accomplishments.

5. Education:
Include your educational background, starting with your highest degree or relevant certifications. Mention any additional training or workshops related to customer service or the airline industry.

6. Language Proficiency:
If you are fluent in multiple languages, especially those commonly used in the airline industry, highlight them in a separate section.

7. Achievements and Awards:
Include any relevant achievements or awards that demonstrate your dedication, outstanding performance, or recognition in previous roles.

8. References:
Indicate that references are available upon request, as it is not necessary to provide them on your resume.

9. Proofread and Format:
Ensure your resume is free from errors, both grammatical and spelling. Use a clean and professional format with clear headings and bullet points to enhance readability.

Don’t forget to tailor your resume to match the specific requirements of the Passenger Service Agent position you are applying for. Customize it by using keywords from the job description, showcasing relevant experiences, and highlighting skills that make you a strong candidate.

Passenger Service Agent Resume Sample Banner

Take a look at the resume samples for a passenger service agent given below.

Passenger Service Agent Resume Example 1

Gina Davis
826 Shannon Drive
Baltimore, MD 78210
(000) 741-5741


Passionate about customer service and committed to continuous improvement.

Self-motivated airline passenger service professional with 6+ years of proven track record of managing airline ticketing counter and gate service. Adept at ensuring the smooth handling of passengers at departures, arrival, and transfer areas. Well-versed with the needs and safety requirements of passengers and airport personnel.

• Communication • Answering queries
• Announcements • Ticketing
• Complaint handling • Airfreight
• Airline operations • Baggage handling
• Service recovery • Reporting
• Check-in and boarding • Passenger verification


Passenger Service Agent
US Airline, Baltimore, MD
8/2015 – Present
Key Achievements
• Effectively calmed down angry passengers when flights had been delayed or canceled.
• Performed ticketing and boarding duties during a particularly busy time at the airport during the Christmas holidays.
• Discovered drugs in large quantities being transported in a passenger’s hand baggage.
• Suggested an “online check-in” system that brought down passenger delays and missed flights by 60%.
Key Responsibilities
• Greet passengers at ticketing counters and inquire about their traveling details.
• Look through schedules to determine flight availability and suggest possible itineraries.
• Book clients’ passages, process cash or credit card payments and hand them their tickets.
• Tend to general inquiries posed by passengers regarding flight times and schedules.
• Help passengers check in by verifying ticket information and stamping and delivering their boarding passes.
• Take luggage to be booked and scan it to the counter to ensure that it contains no illegal items.

Passenger Service Agent
BBT Aviation, Baltimore, MD
6/2012 – 8/2015
Key Responsibilities
• Provided passengers with luggage stubs while ensuring that hand luggage was tagged correctly.
• Assisted passengers who missed their flights by providing them with information on alternative flights and routes.
• Designated seat assignments and verified documentation for both domestic and international flights.
• Announced arrivals, departures, and flight delays on public address systems.
• Assisted in tracking lost baggage and items.

Passenger Services Aide
Delta Air, Baltimore, MD
11/2010 – 6/2012
Key Responsibilities
• Assisted passengers by providing them with flight schedules and timings.
• Coordinated efforts with passenger service agents to ensure that passengers who have missed their flights are given alternatives.
• Handled irate passengers by reasoning with them calmly and efficiently.
• Tagged the passengers’ hand baggage and booked luggage.
• Escorted passengers to their designated terminals to ensure that they board the correct flights.

Specialized Courses in Airline Customer Service
ABC College, Baltimore, MD – 2010

High School Diploma
City School, Baltimore, MD – 2009

English, Spanish, and Portuguese

• MS Office Applications
• Airport Management System

Passenger Service Agent Resume Example 2

Passionate and customer-focused Passenger Service Agent with a proven track record of providing excellent service to airline passengers. Committed to ensuring a smooth and enjoyable travel experience for every customer. Skilled in handling ticketing, check-in, boarding, and resolving passenger inquiries and concerns. Seeking to leverage my expertise and contribute to the success of an airline company.


Passenger Service Agent
Delta Airlines, New York, NY
January 2018 – Present

  • Greet and assist passengers in a friendly and professional manner during check-in, baggage drop-off, and boarding processes.
  • Facilitate ticket sales, seat assignments, and upgrades using airline reservation systems.
  • Ensure compliance with security procedures and regulations, including TSA guidelines.
  • Provide accurate information regarding flight schedules, delays, and gate changes.
  • Handle and resolve customer complaints and issues promptly and effectively.
  • Collaborate with team members to achieve on-time departures and arrivals.
  • Assist passengers with special needs, such as wheelchair assistance or unaccompanied minors.

Customer Service Representative
ABC Airlines, Miami, FL
March 2015 – December 2017

  • Assisted customers with flight reservations, cancellations, and modifications.
  • Checked-in passengers and issued boarding passes.
  • Collaborated with the flight crew and ground staff to ensure smooth operations.
  • Handled inbound and outbound calls in a professional and courteous manner.
  • Addressed customer inquiries and provided accurate information regarding flights, baggage allowances, and services.
  • Resolved customer complaints, striving to find satisfactory solutions.

Bachelor of Arts Degree in Hospitality Management
University of Florida, Gainesville, FL
May 2014


  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Proficient in airline reservation systems such as Amadeus and Sabre
  • Organized and detail-oriented
  • Ability to remain calm and handle stressful situations
  • Multilingual: Fluent in English and Spanish

Remember to tailor your resume to the specific requirements of the job you are applying for. Highlight relevant experience and skills, and use strong action verbs to describe your achievements.

See also: Passenger Service Agent Cover Letter

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