Airport Passenger Service is a growing career field nowadays as airlines continue to expand to meet the requirements of passengers.
A passenger service agent is a person who works at the airport to assist passengers with their particular needs.
Airport Passenger Service Agents provide customer services including but not limited to
- Reservations
- Ticketing
- Luggage service
- Terminal and gate check-in processing
- Greeting and handling of VIPs
- Providing exceptional passenger support as necessary
Below is an excellent example of a resume for a customer service agent with less or no experience in hand. This sample contains all the skills and qualifications which are prerequisites for this position. You can tailor this resume sample as per your requirements. Also, use this Passenger Service Agent Cover Letter to support your job application.
Airport Passenger Service Agent Resume Sample With No Experience
Elizabeth Smith
54 Dragon Street, Miami, FL 65741
(000) 654-8185
e.smith @ email . com
Airport Passenger Service Agent
HIGHLIGHTS
• Thorough understanding of greeting passengers and helping them check-in
• Proficient in providing passengers with general travel information
• Customer service-focused approach with good attention to detail
• Able to give accurate and detailed information regarding flight schedules
• Demonstrated ability to verify passenger departure documents
• Thorough understanding of receiving airfreight shipments, and establishing routing, classification, rates, and additional tariff charges
• Comprehensive knowledge of making reservations, preparing and issuing tickets, calculating fares, and issuing refunds
• Complies with all security requirements
PROFESSIONAL SKILLS
• MS Word and Excel
• Skilled in reservation and ticketing software
• CTRs and keyboards for passenger processing
• Ticket and baggage tag printing equipment
• Scales for weighing passenger baggage
VOLUNTEER EXPERIENCE (Optional)
Volunteer
Swissport International Ltd. – Miami, FL
Jan 2023 – Aug 2023
• Greeted and checked-in airline passengers
• Assisted passengers on arriving domestic and international flights
• Checked-in passenger baggage
• Rescheduled passengers with flight interruptions
• Documented all international departures
• Assisted unaccompanied minors (UMs)
• Assisted passengers with absent baggage
• Verified passenger departure documents
• Produced all required business documentation
EDUCATION
High School Diploma
City Public School, Miami, FL
CERTIFICATION
CPR Certification
ADDITIONAL CAPABILITIES
• Excellent interpersonal and communication skills
• Demonstrated leadership, initiative, and judgment qualities
• Ability to work under pressure