The trick to writing an airline passenger service agent resume is to make sure your skills and qualifications are relevant to the job requirements mentioned in the advert. In your resume, you should convey your enthusiasm and how you could prove to be a valuable asset once you are hired.

Take a look at the following sample, and pay particular attention to the summary, core competencies and work experience which meet the typical requirements and expectations of an airline passenger service agent.


Airline Passenger Service Agent Resume Sample


Kyle Robinson

120 W 6th St● Kansas City ● MO 64112 ● (999) 999-5254 ● kyle.robinson @ email . com


SUMMARY: Friendly, diligent airline passenger service agent with 6+ years’ hands-on experience in checking passengers, answering enquiries, weighing baggage, issuing tickets, providing boarding passes and luggage labels. Works well under pressure and stressful situations in a fast-paced environment. Polite and respectful individual who has a track record of assisting passengers of all ages and resolving complaints in a timely and amicable manner.

• Excellent ability to establish and maintain constructive relationships with ground personnel and flight crews ensuring compliance with all procedures and policies
• Adept at calmly handling cancelled, delayed flights and crisis situations resulting in constructive outcomes


• Emergency Response• Baggage Handling• Smooth Check-in
• Aircraft Marshalling• Cargo Handling• Boarding/De-boarding
• Complaint Handling• Baggage Management• Teamwork
• First-tier Services• Station Traffic Reporting• Aircraft Maintenance


SWISSPORT INTERNATIONAL LTD, Kansas City, MO (6/2011 to Present)
Passenger Services Agent
• Inspect and validate passenger documents before boarding
• Issue boarding passes and reschedule in case of flight delays and/or cancellations
• Handle fee calculations and passenger baggage processing
• Provide support to special needs passengers through arrival and check in processes
• Assist Ramp Service Agents by making wheelchairs and strollers available for loading prior to departure and ensure they are delivered to the passengers upon arrival
• Guide arriving aircrafts to the gate with safety and accuracy
• Unload baggage/cargo swiftly and safely
• Load outgoing cargo and baggage according to load plan and procedure
• Maintain area and aircraft cleanliness
• Operate airline specific reservation and ticketing software

Key Accomplishments
• Implemented strategic loading/unloading and boarding/de-boarding processes to ensure a reduction in time by 15%
• Resolved issues with flight activity on account of coordination and communication skills to ensure on-time departure with a success rate of 80%
• Recognized for prompt reporting of irregularities, breaches, and hazards to the Security Dispatcher, resulting in safe and fool proof running of the airline services

PRIMEFLIGHT, Kansas City, MO (1/2009 to 6/2011)
Ramp Service Agent
• Delivered incoming luggage to the baggage claim area
• Dispatched aircrafts towards the gates safely
• Regularly checked ground equipment for smooth functioning and faults
• Escorted and provided assistance to VIP passengers through arrival and check in processes
• Made announcements through the public address system related to flight schedules

KANSAS CITY COLLEGE, Kansas City, MO – 2008
High School Diploma

• Ability to lift up to 75 pounds without assistance
• Fluent in English and Spanish
• Kansas City Driver’s License