When exceptional customer services skills provision is your forte, you have to make sure that your resume is extraordinarily well-written. The reason is obvious. At a customer service position, you will be dealing with an organization’s prime asset – its customer base. So you would want to appear as someone who knows how to handle this asset with the fragility that it deserves.

Resumes written for positions such as those of fast food workers need to be detailed, accomplishments-oriented and extremely well laid out – clear. A little like the sample provided below:

 

Fast Food Worker Resume Sample

 

Mary Jones

153 Upper Terrace Street ● Eagle River, AK 89700 ● (000) 451-4141 ● m.jon @ email . com


FAST FOOD WORKER

SUMMARY: Customer service-oriented individual with 11+ years’ track record of working with busy fast food chains. Well-versed in preparing and packing fast food items according to set recipes and in an accurate fashion, along with ensuring total customer satisfaction to create opportunities for repeat business. A passionate individual who handles customers’ complaints while remaining within the parameters defined by the restaurant.

PROFESSIONAL HIGHLIGHTS
• Proficient in taking orders and accurately punching them into restaurant database
• Adept at processing cash and credit card payments in a precise manner by operating standard cash registers
• Skilled in monitoring supplies to ensure that they remain at optimal levels and coordinating activities with suppliers to acquire items low in stock

AREAS OF EXPERTISE

Food Preparation Order Taking Cash Handling
Inventory Maintenance Catering Assistance Equipment Operations
Dine-in Support POS Operation Customer Retention
Upselling Stock Ordering Complaint Management

PROFESSIONAL EXPERIENCE

Fast Food Worker
Taco Boy
, Eagle River, AK (6/2011 to Present)

• Successfully serve 150 customers within one 6 hour shift on a particularly busy work day
• Reorganize the food inventory system, making it 65% more efficient in terms of optimized food levels
• Welcome customers as they approach the counter and provide them menus
• Assist customers in making ordering decisions by providing them with information on menu items
• Take orders for food items and punch them into the ordering system
• Provide information on add-ons, discount options and deals in a bid to upsell ordered items
• Ask customers if they would like to dine in or take their orders with them and provide timelines for order delivery
• Relay order to the kitchen area and assist food preparers in putting the order together

Fast Food Worker
City Cafe
, Eagle River, AK (5/2008 to 6/2011)

• Retained a regular customer post bad service provided by another fast food worker, by offering freebies (allowed by the restaurant management)
• Resolved a particularly difficult to determine cash discrepancy by applying deep analytic skills and finding the offending entry
• Packed customers’ orders, placed them on trays and ensured that they are delivered to them
• Ascertained that condiments and napkins are included with packed orders and dine in ones
• Processed payments in exchange of services rendered and hand back change and receipts
• Tallied cash registers at the end of each shift and ensure that any discrepancies are managed immediately

Cafeteria Assistant
Goodwill High School
, Eagle River, AK (1/2005 to 5/2008)

• Presented menus to staff members and students and provided them with information on the day’s special
• Took orders for food and beverages and provided timelines for delivery
• Relayed orders to the kitchen and provided assistance in preparing them
• Served food and beverage items and ensured that any requests of additional services is fulfilled immediately
• Cleaned and bussed tables and ensured that the cafeteria was kept cleaned and tidied at all times

EDUCATION
Goodwill High School, Eagle River, AK – 2002
High School Diploma