Sales associates typically handle the same type of work regardless of the organization that they work in. However, some of their work may differ depending on the type of industry that they are working for. For instance, a sales associate working in a shoe store will not share all duties with one in a produce or clothing store. A shoe store sales associate will have deep knowledge of the footwear industry and will perform his duties according to that.
The basic work of this professional is to sell shoes to customers by assisting them in choosing the type of footwear they need and providing feedback. They welcome customers as they arrive, determine their shoe buying needs and show them shoes in different sizes, colors and styles. They assist customers in putting shoes on and provide general information about what the shoe is made of and how durable it is.
Shoe store sales associates need to possess good customer service skills. They also need to practice tact – if a shoe does not looking good on a customer, a shoe store sales associate should be able to provide feedback without sounding crass. To be successful in working as a shoe store sales associate, it is important to possess great insight into footwear trends and what the competition is offering. This knowledge is important because appearing “intelligent” is the key to making more sales.
• Welcome customers as they enter the shoe store and engage them in conversation to determine their shoe buying needs
• Provide customers with information on available styles, sizes and colors
• Walk customers through the display shelves and answer their questions regarding prices and availability
• Look for shoe sizes, styles and colors in storage areas and inform customers if something is not available
• Assist customers in trying shoes on and provide honest feedback
• Provide customers with information on discount or other promotional offers
• Make-certain that the shoe display area is kept clean and organized at all times
• Order out of stock shoes from the warehouse before the retail stock runs out
• Maintain knowledge of new trends in the shoe making industry and ensure that displayed stock is kept current
• Encourage customers to buy accessories such as socks, insoles and shoe polishes
• Run customers through the payment procedure by processing credit card and cash transactions
• Provide customers with information on return and exchange policies