Teller coordinators work in financial organizations, typically banks, where they coordinate the work and schedules of tellers. Generally, teller coordinators perform many of the same tasks that regular tellers do. They receive checks from clients and process them according to the bank’s policies. They also perform identification functions to verify clients and financial instruments.
The term “coordinator” widely suggests that teller coordinators perform many administrative tasks. They create each teller’s schedule to determine where he or she will be placed on any given day and what type of clients he or she will handle. Since job rotation is high in financial organizations, it is important for teller coordinators to know how to juggle each teller’s duties so that he is placed at an appropriate counter each day.
Most companies hire people as teller coordinators if they have a high school diploma. However, many employers prefer individuals with a college degree in business or finance. Possessing such a degree makes it easier for banks to train new employees as they already have sufficient information. Since teller coordinators spend a lot of time with clients, it is important for them to have a pleasant personality and possess deep knowledge of handling customer services.
See also: Teller Coordinator Resume Sample
• Assess need for tellers on each counter and formulate plans to man them
• Create schedules for each teller on a periodic basis and ensure that the schedule is being followed
• Perform teller rotation based on the time that each teller has spent at one counter
• Provide tellers with information on how to handle complex financial instrument processing
• Assist tellers in cashing checks by verifying that signatures and amounts are correctly displayed
• Receive checks for deposit, punch them into system and issue receipts
• Count currency and coins handed in by clients to make sure that the correct amount is being deposited
• Hand cash to clients against checks, pay orders and bank drafts
• Examine checks to ensure that they are not forged or have any overwriting done on them
• Provide clients with general information on account opening and ensure that they are provided with more profound information by relationship managers
• Enter all transactions into bank database to record transactions
• Inform clients about returned checks and provide information on how they can avoid “bounces” in future
• Assist tellers in counting money and balancing cash drawers so that they can concentrate on clients
• Provide support in computing financial fees and service charges and explain to clients why these may be levied
• Handle conflicts between clients and tellers and attempt to resolve them by following bank policies