Verizon Resume Example

Updated on: February 7, 2024

Crafting a standout resume is the first step towards landing a job with Verizon. Whether you’re aiming for a role in customer service, sales, or tech support, this sample resume provides a solid template to start from.

Learn how to emphasize your communication skills, technological competencies, and commitment to delivering exceptional customer service, all of which are key assets when working for a leading telecommunications company like Verizon. Tailor your resume to showcase your personal achievements and aptitudes, demonstrating how you can be a valuable addition to the Verizon team.

Sample Resume for Jobs at Verizon

John Doe
123 Verizon Way, Customer Service Town, CS 54321
(555) 123-4567
[email protected]


Motivated and detail-oriented customer service representative with over 3 years of experience at Verizon. Demonstrated ability to resolve customer issues with speed and accuracy, leading to a 15% increase in customer satisfaction. Seeking to contribute to a challenging environment where my problem-solving skills and product knowledge can enhance the customer experience.

Work Experience

Verizon Communications
Customer Service Representative | City, State
June 2019 – Present

  • Manage a high-volume workload within a deadline-driven environment. Resolved an average of 100+ inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
  • Helped company attain the highest customer service ratings (as determined by external auditors) — earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.


  • Communication: Excellent written and verbal communication skills.
  • Proficient with customer service protocols and telephone etiquette.
  • Deep knowledge of Verizon’s products and services.
  • Experienced in conflict resolution and de-escalation techniques.
  • Comfortable using CRM software, word processing, and data entry software.
  • Able to multitask and navigate multiple systems simultaneously.


State University
B.A. in Communication, Minor in Information Technology
City, State | September 2015 – June 2019

  • Graduated Cum Laude.
  • Member of the National Society of Leadership and Success.


Customer Service Certification
Customer Service Institute of America (CSIA)

Certified Support Specialist
Support Performance Group Inc.


  • English (native)
  • Spanish (conversational level)


Available upon request.

Note: Remember to customize each section of this resume example with your personal details and experience.