Switchboard Operator Resume Sample

Updated on: April 11, 2018

Omitting interview killing data from your resume is important. You may be aware of a few landmines in your career life, but it is best to ignore them while preparing your resume.

Staying away from these topics when constructing your resume will work in your favor considerably:

• Demotions and forced resignations
• Personal differences with coworkers
• Tax evasion and credit problems
• Criminal convictions
• Homelessness
• Disabilities that do not keep you from working now

And this is the track your resume should take:

 

Sample Resume for Switchboard Operator Position

 

 

Carmen Porter

6008 Cool Springs Road ● Tate, GA 48975 ● (000) 145-1212 ● [Email]


SWITCHBOARD OPERATOR

SUMMARY
A pleasant and courteous individual with over 5 years of experience in answering multi-line telephone systems. Proficient in efficiently routing incoming calls to appropriate departments and callers, and making outgoing ones according to company decorum. Ability to operate and maintain sophisticated telephone switchboards.

SKILLS & COMPETENCIES

• PABX Control • Call Forwarding •  First-contact Services
• Message Relay • Filing/Recordkeeping •  Security Monitoring
• Communication • Telegraph Operations •  Information Transfer
• Emergency Response • Visitor Direction •  Telephone Directory

KEY ACHIEVEMENTS
• Increased the efficiency of call taking and messaging by introducing new PABX technology in setting a Samsung OfficeServe to work with existing technology
• Implemented a call tracking system to trace calls that come from unidentified sources, as part of the company’s security measures
• Introduced the collect call module, resulting in decreased problems associated with customers’ outbound calls
• Led the creation and maintenance of electronic telephone directories, resulting in 88% decrease in number location time

PROFESSIONAL EXPERIENCE

TASB Inc., Tate, GA (6/2011 – Present)
Switchboard Operator
• Receive incoming calls by appropriately greeting callers and inquiring into their purpose of calling
• Provide preliminary information regarding the company’s services and products
• Transfer calls to appropriate persons and departments within the company
• Take messages from callers in cases of unavailability of recipients and ensure that they are relayed to them as soon as possible
• Attempt to resolve callers’ problems over the telephone and escalate problematic issues to concerned individuals
• Greet and direct customers and visitors to designated personnel within the organization
• Make outbound calls according to specific instructions provided by employees
• Maintain logs of incoming and outgoing calls and handle records-keeping duties
• Handle typing and data entry duties and correct and update electronic telephone directories

Graybar Electric, Tate, GA (1/2010 to 6/2011)
Front Desk Associate
• Greeted customers and visitors and assisted them by providing information or directing them to the right departments
• Serviced incoming calls by answering questions and relaying messages to intended recipients
• Operated switchboards to transfer incoming calls and making outbound calls according to employees’ specific instructions
• Handled record-keeping duties by efficiently following data integrity and confidentiality procedures
• Performed photocopying and scanning duties, along with distributing documents to staff members

EDUCATION
High School Diploma – 2008
St. James’ High School, Tate, GA