Position Overview
Every company, no matter how small or big, is dependent on information technology in some way or another.
This dependency has brought about a need for information technology personnel who can provide support to standalone computers, company laptops, and networks.
An administrative assistant, representing information technology services within a company is usually referred to as an IT admin assistant.
An information technology administrative assistant works as a first point of contact when there is a need for new technology in the company or when something breaks down.
Most of the work of an information technology administrative assistant is clerical and administrative in nature – with a twist.
While they perform the usual front desk and office administration duties, they are also required to be technically savvy so that they can assist users within the company (and customers) in handling their technology needs.
Typically responsible for a company’s daily information technology systems and networks, information technology administrative assistants are required to be hands-on with technology themselves.
While they may not be required to create complicated databases, they need to be able to troubleshoot system and network problems and provide assistance with software issues.
As an information technology administrative assistant, you will receive many calls in a day, and it is up to you to service each call properly.
Your organizational skills need to be strong, and you must be good at multitasking.
Related: IT Assistant Resume
Here is a list of duties and responsibilities that you will be to perform:
Information Technology Administrative Assistant Job Description
• Operate the front desk and provide information regarding the company’s information technology solutions to customers.
• Take telephone calls from customers and employees and attempt to resolve their issues over the telephone.
• Provide walkthroughs to customers and employees regarding software installations.
• Provide step-by-step instructions to callers regarding the installation of hardware and peripheral devices.
• Make sure that updated software is installed on all systems within the network.
• Provide education to users regarding software and hardware upgrades.
• Keep technology licenses and legal documents up to date and monitor contracts with technology vendors.
• Make available needed hardware and software solutions and set up user accounts for new employees.
• Handle calendaring and scheduling for information technology support staff to ensure appropriate delivery of technical services to users.
• Schedule meetings for information technology staff.
• Collect and arrange information needed for events and projects.
• Create and distribute correspondence such as letters, memos, and email announcements for the purpose of informing users of information technology events taking place within the company.
• Maintain records of all users and user activities and report any nefarious online activity to the management.