Hotel Administrative Assistant Resume Sample

Updated August 13, 2021
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The most effective way of communicating your worth to a prospective employer is through a resume.

Unfortunately, resumes are cumbersome to write, making the best candidates cringe at the thought of writing one.

What if we told you that there is a very simple formula to beat the resume writing jitters?

We get resume writing jitters only because we don’t understand what the employer is looking for in a resume.

When you research this information, it is easy to just let go and write your heart out! Be specific and relevant and nothing can stop you from writing a resume that is as perfect as the following one:

Hotel Administrative Assistant Resume Sample

Doris Knight
7985 Honey Creek Road, Conyers, GA 30099
(000) 145-4747
dorkni @ email . com


 HOTEL ADMINISTRATIVE ASSISTANT

SUMMARY
Well-organized and dependable professional with over 11 years experiences working in administrative roles within hospitality environments. Track record of delivering exceptional customer service to ensure repeat business. A meticulous individual who effectively handles travel arrangements manages calendars and performs basic research work. Demonstrated ability to book reservations and maintain both electronic and manual filing systems.

AREAS OF EXPERTISE
• Front Desk Support
• Accounting and Bookkeeping
• Filing Systems Management
• Sensitive Information Handling
• Administrative Systems Development
• Marketing Support
• Appointments Scheduling
• Correspondence Management
• Reservations Management
• Office Procedures Coordination
• Complaint Handling
• Inventory Control

PROFESSIONAL EXPERIENCE

Hotel Administrative Assistant
Best Western Hotel, Conyers, GA
12/2012 – Present
• Overhaul existing inventory system, resulting in increased efficiency in both procurement and storage systems
• Managed front desk for 6 weeks in the absence of the front desk manager, without a single complaint
• Take and respond to inquiries for hotel services and room vacancies for corporate guests
• Handle reservations over the telephone, email, and in-person and provide timely follow up
• Provide feedback to front desk staff in handling room assignment duties and registering new guests
• Create appointment schedules for hotel staff members and handle guests’ travel arrangements needs
• Smooth out the check-in and check-out procedures to ensure complete guest satisfaction and repeat business opportunities

Administrative Assistant
Royal Palm Hotel, Conyers, GA
8/2009 – 12/2012
• Decreased guest travel costs by 55% by incorporating the services of Uber drivers, on specific requests
• Increased the number of corporate accounts from 500 to 700, by indulging in extensive and rigorous marketing activities
• Assisted hotel marketing and promotion teams in creating and implementing marketing campaigns
• Coordinated room status updates with the housekeeping department to ensure that rooms are ready on time
• Created and maintained records of guests and staff members in an accurate and confidential manner

Front Desk Officer 
The Residency, Conyers, GA
6/2004 – 8/2009
• Greeted guests and provided them with information regarding the hotel’s services
• Recorded reservation information over the telephone and in-person
• Assigned key cards to guests and assisted them in checking in and out of the hotel
• Provided information regarding specific travel arrangements that the hotel can manage
• Maintained records of all guests and visitors and their checking in and out timings

EDUCATION
Graduate: Conyers High School, Conyers, GA – 2002

TECHNOLOGICAL SKILLS
• Hotel Management Software
• MS Word and Excel
• PowerPoint Presentations
• Fax and Photocopy Machines