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Sample Resume for Hotel Front Desk Associate Position
Lee Walker
(000) 231-4534
665 Scobie Road, New Boston, NH 58471
[Email]
Hotel Front Desk Associate
PERFORMANCE PROFILE
High potential front desk professional with 13 years of extensive experience working in busy hospitality environments. Demonstrated expertise in checking guests in and out, making reservations, running reports, assisting guests, and resolving guest issues promptly. Optimistic and friendly a positive attitude and smile, and a genuine desire to provide quick and efficient service.
SELECTED ACCOMPLISHMENTS
• Managed payments for an entire film crew of 200 people staying at the hotel, during a low staff instance.
• Successfully reconciled a bank statement that had been in limbo for over 6 months.
• Identified a discrepancy in the cash drawer, owing to a wrong payment made by another cashier.
• Trained eight newly hired cashiers in operating hotel POS, as part of their induction.
PROFESSIONAL EXPERIENCE
Hotel Front Desk Associate
The Hyatt, New Boston, NH
2009 – Present
• Create and maintain liaison with different hotel departments to obtain information regarding guests’ bills.
• Collect all billable payments and post them to each guest’s account.
• Provide guests with information on outstanding bills, over the telephone and in person.
• Process both cash and credit card payments, and tender change and receipts according to policy.
• Ensure that a sufficient amount of change is available in the assigned POS at the beginning of each shift.
• Balance cash drawers at the end of each turn, ensuring that no discrepancies are apparent.
• Create and file records of payments, according to detailed procedures of the hotel.
• Assist guests with queries regarding room and service rates, and additional taxes and discounts.
Front Desk Associate
The Tower, New Boston, NH
2004 – 2009
• Greeted guests as they arrived at the hotel, and guided them to reception areas.
• Provided guests with information regarding services offered by the hotel.
• Assisted guests in locating their rooms and checked them in by showing them the use of key cards.
• Ensured that all hotel areas were kept clean and maintained, by overseeing the work of the custodial staff.
• Assisted in managing and filing guests records, and ensuring that outstanding payments were cleared before checkout.
EDUCATION
High School Diploma
New Boston High School, New Boston, NH
PROFESSIONAL SKILLS
• Payments Processing
• Quality Assurance
• Neat Appearance
• POS Operations
• Cash Disbursement
• Petty Cash Handling
• Accounts Balancing
• Physical Dexterity
• F&B Requests Tending
• Payment Registration
• Closing Assistance
• Customer Service