Hotel Reservations Agent Resume Sample

Updated on: July 16, 2020
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When applying for a Hotel Reservations Agent position, the job seeker will need to write an eye-catching resume.

There is a thin line between good and bad resumes for a Hotel Reservations Agent position. This line is in the content and the format of a resume. Both matter immensely where resumes are concerned.

You do one right and leave the other to Providence, well, let’s just say, Providence might not be too happy with you not helping yourself!

The point here is to write a hotel reservations agent resume that just cannot be rejected.

You may get ideas from the following sample:

Sample Resume for a Hotel Reservations Agent

Emily Hart
4 Whispering Road, Middletown, DE 19304
(000) 145-8545 
emhrt @ email . com


HOTEL RESERVATIONS AGENT

SUMMARY
Diplomatic and disciplined hotel reservations agent with an exceptional ability to respond to requests and other communications from guests regarding their reservations in a positive and upbeat manner. Highly proficient in maintaining reservations records by following appropriate procedures for listing and records management.

SPECIALTIES
• Central Reservation Systems
• Reservation Coding
• Room Rates Determination
• Cancellation Management
• Filing and Record-keeping
• Smooth Check-in Procedures

KEY ACHIEVEMENTS
• Introduced the central reservations system that increased the number of guests significantly during holiday months
• Singlehandedly managed reservations for 500 guests at one time, during a particularly busy day
• Implemented new procedures to manage reservations for corporate clients, thereby smoothing out the process
• Streamlined reservations for walk-in guests by ensuring that a dedicated reservations agent is present at then let front desk at all times

PROFESSIONAL EXPERIENCE

Hotel Reservations Agent 
The Hyatt, Middletown, DE
6/2016 – Present
• Respond to requests for reservations over the telephone, email, mail, and fax by following hotel protocols
• Inquire into guests’ requirements for reservations and provide them with information on available rooms
• Calculate room rents according to set tariffs and negotiate rates with guests
• Punch in client information into the reservation system and allot rooms to them

Hotel Reservations Agent
Regency Inn, Middletown, DE
8/2008 – 6/2016
• Communicated with clients to provide them with hotel reservations information or to answer their inquiries
• Assisted with pre-registration activities and handle advance deposits
• Created liaison with referral networks to acquire opportunities for increased business
• Ascertained that all checked-in guests are comfortable with their romantic allotments

Front Desk Manager
The Dwelling, Middletown, DE
2/2002 – 8/2008

• Greeted guests as they arrived and inquired into the status of their reservation
• Provided information regarding offered facilities and amenities
• Checked guests in and out of the hotel by following hotel protocols and procedures
• Responded to inquiries over the telephone and handled correspondence management duties
• Ascertained that the front desk and waiting areas were kept clean and tidy at all times

EDUCATION
High School Diploma – 2000
Middletown High School, Middletown, DE