Hotel Front Desk Attendant Resume Sample

Updated October 30, 2022
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A resume for a hotel front desk attendant position is required to be detailed and to the point so that the hiring manager can gauge your potential. It should contain all the information that is necessary to make you the best contender.

Looking for a sample on which to base your resume? Here is one:

Hotel Front Desk Attendant Resume Example

Bridget Kardashian
5825 Naples Dr
Long Beach, CA 90803
(000) 547-9150
bkard @ email . com


HOTEL FRONT DESK ATTENDANT

SUMMARY
Qualified front desk professional with over 12 years of dedicated experience in providing exemplary front desk customer service in a manner consistent with the mission of the hotel. Talented in handling telephone calls, in-person, and email inquiries in an efficient manner, aimed at ensuring standards of excellence. Efficiently oversaw the daily operations of the front desk, including first contact and information dissemination which increased the guest base by 20%.  Able to maintain the safety and security of the front desk area by ensuring constant vigilance.

CORE COMPETENCIES
✓ Tier 1 Services ✓ Friendly Disposition
✓ PABX Operations ✓ Mail Handling
✓ Security Management ✓ Recordkeeping
✓ Reservations ✓ Emergency Response
✓ Payment Processing ✓ Event Assistance
✓ Multi-channel Telephone ✓ Data Entry

PROFESSIONAL EXPERIENCE

Hotel Front Desk Attendant
The Hyatt, Long Beach, CA 
6/2016 – Present
• Greet guests as they arrive at the front desk and inquire about their reservation statuses
• Look through reservation logs to verify statuses and direct guests to the reservations desk
• Respond to requests for information over the telephone, in person, and through emails
• Operate PABX systems to take and transfer calls, and relay important messages to guests and staff members
• Receive mail, distribute it according to the departments, and ensure that it is handed over to the right recipient
• Create and maintain accurate front desk logs, including daily interaction notes and forms
• Ascertain that all security measures are taken to ensure premises, staff, and guest security
• Oversee the work of maintenance workers to ensure a clean and maintained front desk area
Selected Accomplishments and Results
• Managed 250 guests in one day, during a special event taking place at the hotel.
• Successfully beefed up the security of the premises, by suggesting the addition of high-end surveillance equipment.

Front Desk Assistant
The Inn, Long Beach, CA 
2/2010 – 6/2016
• Provided guests with information on the facilities and services available at the hotel
• Coordinated efforts to ensure that guests were escorted to their rooms in a prompt manner and that their luggage was delivered safely
• Ascertained that housekeeping and in-room services were properly coordinated for assigned guests
• Worked with the maintenance staff to ensure that all assigned hotel areas were kept clean, maintained, and in good repair
Selected Accomplishments and Results
• Implemented a complex reservations system, which allowed guests to make online reservations, decreasing the time and effort at the hotel’s end.
• Introduced a novel recordkeeping system that automatically recorded updates and provided alerts for records requiring action.

EDUCATION
High School Diploma
Long Beach High School, Long Beach, CA 

ADDITIONAL CAPABILITIES
• Bilingual: English/ Spanish
• Expert user of Word, Excel, and Outlook