Hotel Front Office Supervisor Resume Sample

Updated February 23, 2017

 

The main reason a hotel front office supervisor resume is considered tiresome to write is the fact that it has many sections in it that require equal attention.

Since one cannot write in continuity, it may become a bit cumbersome to provide information in “patches”.

However, this is how a resume is written and there is nothing much that you can do about it, except go with the flow.

To make the processes somewhat less cumbrous, you can refer to the following sample:

 

Hotel Front Office Supervisor Resume Sample

 

 

Terry Bullock

95 Media Road | Pittsford, VT 40312 | (000) 502-9030 | terrybull @ email .com


HOTEL FRONT OFFICE SUPERVISOR
Bilingual: English/Spanish

PERFORMANCE PROFILE

Front office expert offering 12+ years of related experience in different busy hotel environments, ensuring strict adherence to rules and regulations of hotel. Adept at ensuring outstanding customer service, and using suggestive selling techniques to increase room occupancy and revenue. A highly organized and meticulous person who has sound leadership and team building skills, and a great ability to work well under pressure. Effectively oversees complex front office operations and handles complaints to ensure constant and consistent guest satisfaction.

PROFESSIONAL SKILLS

✓ Reservations Support ✓ First Contact Services
✓ Revenue Increment ✓ Check-in / Check-out Oversight
✓ Bookkeeping ✓ Night Audits
✓ Keys Inventorying ✓ Cross Departmental Communication
✓ Complaint Handling ✓ Guest Safety
✓ Cash Control ✓ Special Requests Handling

 

KEY ACHIEVEMENTS

Process Improvement: Successfully overhauled the check-in and check-out procedures, decreasing the time it took to manage them by 50%.

Revenue Generation: Increased the hotel’s revenue by a staggering 55% in one year, by indulging in suggestive selling with a guest, who later sought corporate solutions for his company.

Inventory Management: Streamlined the room key / card system, resulting in increased guest security.

Guest Retention: Retained an important guest who had vowed never to stay at the hotel following a particularly bad experience with one of the housekeeping staff member.

PROFESSIONAL EXPERIENCE

Hotel Front Office Supervisor
Hyatt Herald Square, Pittsford, VT |2014 – Present

• Oversee front office operations such as reservations and check-ins to ensure that they are properly being handled
• Provide assistance to guests over the telephone and in person by ensuring that they are made aware of the hotel’s services and facilities
• Ascertain that as many as possible reservation slots are filled and accommodate new guests in empty ones
• Assist front desk staff in handling guest registration and room allocation tasks, according to their preferences

Front Office Supervisor
City Hotel, Pittsford, VT | 2010 – 2014

• Issued room keys or cards to guests and provided them with information on how to use them
• Ascertained that front desk area is properly cleaned and maintained at all times to project a positive image of the hotel
• Oversaw cash handling and accounting procedures, and provided assistance with audits during assigned shifts
• Resolvde guests’ complaints in a prompt manner to ensure satisfaction and return business

Front Desk Agent
Reno Downtown Hotel, Pittsford, VT | 2005 – 2010

• Greeted guests as they arrived at the front desk counter and inquired into their reservation statuses
• Handled new guest registrations and provided them with information regarding hotel rules and regulations
• Made guests aware of the facilities and services offered by the hotel to encourage them to take advantage of both
• Issued keys to guests and ensured that they were provided with correlating instructions on how to use them
• Managed check-in and check-out procedures according to specified protocols, and coordinated support staff services to ensure total guest satisfaction

EARLIER CAREER

Grocery Store Clerk | Super C, Atwater Ave, Pittsford, VT | 2001 – 2005

EDUCATION

Bachelor’s Degree in Hospitality Management | 2005
Pittsford Community College, Pittsford, VT

Front Office Management Coursework | 2006
Some College, Pittsford, VT

PROFESSIONAL AFFILIATION
Mentor: American Association of Hospitality Professionals