The key element of a successful entry level resume is transferable skills. Before your start building your resume, jot down the skills you possess that will come in handy in the customer service field. Once you know your transferable skills, you’ll find it very easy to build a relevant and convincing resume.
Inserting the right key terms is very crucial for entry level candidates or career changers.. As most resumes are electronically scanned, ones possessing more Customer Service specific terms stand a better chance of being shortlisted. It is also a good idea to do a bit of research and find out about the firm you intend to apply at. The more you know about them, the better you’ll be able to understand their expectations.
Any internship experience or volunteer work is productive. Do add it even if you feel it’s irrelevant. If you have relevant education, it’s a good idea to highlight a project you conducted that reflects your customer dealing skills and expertise.
Have a look at the samples given below for a better idea.
|788 Kline Sq • Southbridge, MA 56021
(005) 444 – 3333 • laura @ email . com
CUSTOMER SERVICE REPRESENTATIVE
Customer-focused and service-oriented individual seeking to join ABC Company in the capacity of a customer service representative. Profound ability to generate sales by developing long-term relationships with customers. Major qualifications include:
• Adept at anticipating and responding to customer’s needs.
• Highly skilled in data entry, account management and record keeping.
• Strong communication and negotiation skills.
• Excellent presentation abilities.
• Able to take and follow instructions.
• Functional knowledge of POS and billing software.
A.S. Customer Service | SEEK INSTITUTE, Southbridge, MA, 2014
COURSE WORK PROJECTS
• Carried out a mini research project based on a sample of 300+ that identified factors in high quality customer service delivery based on Edwin’s Theory of Social Behavior.
• Conducted a customer satisfaction survey in collaboration with TEL SERVICE an developed questionnaire for the same.
Volunteer | SAINT PATRICK’S CHURCH, Southbridge, MA, 2013
• Set chairs in the auditorium
• Arranged and filled offering baskets
• Distributed reading material during and before service
• Ability to lift up till 60 lbs
• Multilingual: Fluent in English, French and Spanish
• Excellent written and verbal communication skills
• Computer: MS Office Applications
• Exposure to and high tolerance for diverse cultures
77 Washington Street | Charleston, WV 10101 | (901) 910-1199 | Email
OBJECTIVE: Fresh, energetic individual seeking a position as a Customer Service Representative with Amhurst utilizing knowledge derived from my business degree to service the company’s clients.
University of Charleston – 2011
Bachelors in Business Administration
Majors: Leadership and the Art of Management
Minor: Customer Service
• Good knowledge of principles an processes of customer service provision
• Exceptional knowhow of administrative and clerical work
• Profound ability to establish and maintain effective customer and coworkers relationships
• Adroitness in carrying out detailed instructions as required
• Bilingual – English and Spanish
• Technical – MS Office Suite, MS Project and Word Processing Programs
INTERNSHIP / SUMMER EXPERIENCE
Whole Foods Market – Charleston, WV
Customer Service Cashier
• Provided excellent customer service
• Tagged and price all merchandise
• Organized, stocked and rotated merchandise
• Kept work area clean, maintained and well-organized
Oct 2009 – Dec 2009
Nestle – Charleston, WV
Customer Care Intern
• Carried out front desk and customer service duties
EXTRA CURRICULAR ACTIVITES
• President of the school business society
• Active member of the school swimming team
• Active member of Dramaz – the school drama club
• Office equipment
• Basic mathematical operations
• Handle irate clients
• Handle confidential information