A customer service agent hoping to work in an airline capacity needs to make sure that he or she write a resume in a comprehensive manner.
If you are applying for a first job, you may need to ensure that your cover letter is exceptionally written.
At this point, you will not have many choices as far as experience is concerned, so you will have to make sure that you focus on your airline customer service skills and competencies.
Excellent customer service provision is the most essential part of an airline customer service agent’s work.
You will have to convince the hiring manager that you are competent in this area, despite having no experience.
See also: Airline Customer Service Cover Letter No Experience
A resume sample for an airline customer service agent position (no experience) is provided here for your assistance:
Airline Customer Service Resume No Experience
Susan Warner
7 Boots Road, Carmel, IN49970
(000) 214-8547
[email protected]
AIRLINE CUSTOMER SERVICE AGENT
SUMMARY
Service-oriented individual, with exceptional customer service skills. Highly proficient in providing information and assistance over the telephone and in person. Adept at helping customers with flight reservations, itinerary changes, and baggage concerns.
PROFESSIONAL COMPETENCIES
|
– Check-in Assistance |
– Reservations |
– Deplaning Assistance |
EDUCATION
High School Diploma
St. Peter’s High School, Carmel, IN – 2018
Academic Accomplishments
- Attained the highest student award, for exceptional and consistent academic excellence
- Honored for achieving 100% in mathematics examinations for 3 years in a row
- Received high commendation for starting 3 school clubs, all of which highly contributed to school academics
- Directed the activities of 2 school club, both recognized for their excellent academic presence
PROFESSIONAL WORK
Airline Volunteer
USA Air, Carmel, IN | 1/2019 – 3/2019
- Greeted passengers as they arrived at the customer service counter
- Provided passengers with information regarding flight times
- Handled bookings on the telephone and in person
- Checked passengers’ baggage, and ensured that allowed weight was respected
- Supported first-time travelers by leading them through immigration and boarding processes
- Issued meal vouchers
- Handled complaints according to protocols, and escalated more serious ones
EXTRACURRICULAR ACTIVITIES
- Spearheaded the national soccer team for 2 years, winning 90% of internal games.
- Head of a team of volunteers working towards the rehabilitation of individuals with drug abuse problems.
LANGUAGES
- English (Reading, Writing, Speaking)
- Spanish (Reading, Writing, Speaking)
- French (Speaking)