A resume for Customer Service professionals need to gain the hiring manager’s attention at the first glance. The professional summary section of the customer service resume is an opportunity to make a glowing first impression by mentioning your key qualifications, skills and expertise.
In the summary statement, you should directly relate your qualifications to the customer service job with a specific employer.
A summary paragraph will entice hiring managers to read your resume thoroughly and to invite you for an interview. This paragraph should contain 70 to 100 words.
• Energetic and results-driven professional with more than a decade of experience in customer service arena. Successful track record of conferring with customers by telephone and in-person to provide them with information regrading products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Bilingual: English/Spanish.
• Responsible and dependable Customer Service Representative with 2 years’ progressive experience with different companies across Texas. Highly skilled in responding to customers, managing their accounts, performing office support duties, providing information to the public, receiving payments and addressing customer complaints. Efficiently work independently as well as collaboratively.
• Results-oriented Customer Service professional with a 10-plus-year successful track record. Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation. Areas of expertise include:
– Customer relationship management
– MS Word, Excel, PowerPoint
– Customer account creation
• Personable and dependable professional with 3 years’ intensive and diverse experience in providing exceptional customer service to multicultural population. Highly skilled in contacting customers to respond to inquiries or notifying them of claim investigation results or any planned adjustments. Well-versed in resolving customers’ grievances or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription and designing forms. Solid interpersonal and communication skills.
• Achievement-driven Customer Service Specialist with 6+ years’ progressive experience in providing exceptional service to customers by accurately handling customer accounts using CRM system. Committed to remain constantly aware of customer needs to ensure a safe and secure shopping environment. Excellent communication, problem solving and time management skills along with exceptional cash handling experience. Trained in different sub-fields of Customer Service industry.