A customer service manager’s resume should open up with a perfectly written summary.
This is important because as soon as a hiring authority picks up a resume, he or she will see the summary first. And probably judge the rest of the resume accordingly.
What does one write in a customer service manager resume summary?
Well, there is so much that you can offer.
Specifically, your skills as a customer service manager must be highlighted here.
Do not provide too much detail. In fact, stick to the basics.
As a matter of fact, the resume summary needs to be written in a way that piques the hiring manager’s interest immediately.
For instance, you can highlight the fact that you possess excellent leadership qualities, or that you can manage several CSR teams at the same time.
It is important to remember that your Customer Service Manager resume summary has to be short but informative.
Pay attention to what the following summary samples say so that you can get ideas for your own:
Customer Service Manager Resume Summary Examples
• A highly successful customer service manager with 5+ years of experience in developing and implementing customer service programs, aimed at retaining customers. Effectively able to lead teams in order to ensure the delivery of excellent services.
• Uniquely qualified Customer Service professional with over 7 years of experience in motivating and inspiring customer service teams to achieve goals. Focused on customer experiences through active supervision. Ability to enhance service culture by providing a strong leadership presence and control.
• Results-oriented Customer Service Manager with 4+ years’ record in providing leadership to staff members to deliver high levels of customer service. Highly competent in utilizing company tools to diagnose opportunities and develop action plans to improve performance.
• A competent and qualified individual with excellent skills in overseeing the work of customer service representatives. Effectively able to observe staff members’ customer engagement and interaction. Deeply familiar with setting attainable customer acquisition metrics and performing tasks in order to meet/exceed them.
• Top-performing customer service manager with a successful track record of establishing relationships and communicating with customers at various levels. Proficient in setting department targets and goals. Qualified to lead initiatives to cultivate the growth and development of customer service teams. Actively interact with different departments in order to ensure that customer’s products are delivered on time.