Customer Service Advisors work with customers to fill requests, service enquiries, manage payments and resolve complaints. They are required to perform all these duties by prescribed communication methods and need to possess special skills in dealing with people.

If you are looking for a Customer Service Advisor position, the following resume may be of some help to you getting your dream job. This is a very special format which will help improve the overall quality of your resume.


Customer Service Advisor Resume Sample

Michael Quinn
746 Turftop Ter, Elbert, CO 77633
(239) 329-3219, Email

An enthusiastic, friendly, and courteous customer service personnel seeking a position of Customer Service Advisor with Conco. Offering first-rate people skills and customer care experience in order to provide superior customer satisfaction

• Over three years of experience in Customer Service field
• Highly skilled in development, maintenance and retention of customer relationships
• Able to welcome customers, handle cash, and promote products
• Hands on experience in resolving queries within timescales
• In depth knowledge of providing excellent customer services in order to meet the expectations of customers and patrons
• Working knowledge of Microsoft Office programs

• Work well in an otherwise emotional context
• Handle irate customers
• Work on own initiative
• Understand the need for confidentiality

• Exceeded expected sales by 29% by providing above par customer services following customer retention program
• Trained a group of new employees as customer services representatives in record time for Toodledoo’s new offshore outlets

May 2010 – Present
Toodledoo – Elbert, CO
Customer Service Advisor
• Assess and resolve enquiries, requests and complaints
• Provide comprehensive information service to the public by advising on services available and new offers
• Maintain databases of electronic letters and documents
• Encourage feedback on services provided
• Participate in induction of new employees and training procedures
• Undertake general administrative tasks

June 2009 – May 2010
Customer Service Associate
Shane Co. – Kennesaw, GA
• Delivered accurate, quick and resourceful customer service
• Answered routine inquiries
• Maintained the suitable level of cash
• Assisted in preparation of weekly and monthly inventory reports

High School Diploma- 2008

• Excellent team player
• Pleasant and upbeat personality
• Exceptional people skills
• Excellent oral and written communication skills