Customer Service Advisors work with customers to fill requests, service inquiries, manage payments and resolve complaints.

They are required to perform all these duties by prescribed communication methods and need to possess special skills in dealing with people.

If you are looking for a Customer Service Advisor position, the following resume may be of some help to craft an interview winning resume. This format will help you improve the overall quality of your resume.

 

 

Customer Service Advisor Resume Sample

 

 

Michael Quinn

746 Turftop Ter, Elbert, CO 77633
(000) 329-3219, Email


CUSTOMER SERVICE ADVISOR
Pleasant and upbeat personality

SUMMARY
An enthusiastic, friendly, and courteous customer service professional with 8+ years’ successful track record. Offering first-rate people skills and customer care experience in order to attain the superior customer satisfaction.

• Highly skilled in development, maintenance and retention of customer relationships
• Able to welcome customers, handle cash, and promote products
• Hands on experience in resolving concerns within strict deadlines
• Excellent oral and written communication skills

PROFESSIONAL SKILLS
• Works well in an otherwise emotional context
• Handles irate customers
• Works on own initiative
• Understands the need for confidentiality

KEY ACCOMPLISHMENTS
• Exceeded expected sales 29% per month by providing above par customer services following customer retention program
• Trained a group of new employees as customer services representatives in record time for Toodledoo’s new offshore outlets

PROFESSIONAL EXPERIENCE

Toodledoo – Elbert, CO | May 2010 – Present
Customer Service Advisor
• Assess and resolve enquiries, requests and complaints
• Provide comprehensive information service to the public by advising on services available and new offers
• Maintain databases of electronic letters and documents
• Encourage feedback on services provided
• Participate in induction of new employees and training procedures
• Undertake general administrative tasks

Shane Co. – Kennesaw, GA | June 2009 – May 2010
Customer Service Associate
• Delivered accurate, quick and resourceful customer service
• Answered routine inquiries
• Maintained the suitable level of cash
• Assisted in preparation of weekly and monthly inventory reports

EDUCATION
High School Diploma | City Public School, Kennesaw, GA – 2008

COMPUTER SKILLS
Working knowledge of Microsoft Office programs

“I am an excellent team player with exceptional people skills and enthusiasm to exceed the set targets.”