It is best if an airline customer service agent has experience.
But that does not mean that an individual without experience cannot apply for this position.
In fact, all that you have to do is write a rocking cover letter to convince the hiring manager that you are ready to take on the job!
When writing a cover letter for an entry level airline customer service agent position, you must make sure that you possess the right information first.
What does an airline need in a customer service agent? Think skills.
You will need to highlight your skills in this capacity. Greeting passengers positively and pleasantly will be an everyday thing for you, and you have to show that you are well-versed in it.
Also, you have to ensure that you highlight the fact that you can handle complaints.
Here is a cover letter sample for an airline customer service agent, who has had no previous experience:
June 13, 2019
Mr. Gerald Butler
Human Resources Manager
9 Camden Road
South Bend, IN 77838
Dear Mr. Butler:
I recently graduated from the South Bend Aviation Institute, where I was trained in customer services. At this point, I am sure that I am an excellent choice to hire as an Airline Customer Service agent at Air USA. Please refer to the accompanying resume for details of courses that I have excelled in.
Specifically, my interest is in providing passengers with assistance in boarding and deplaning. I possess extensive knowledge of welcoming passengers, inquiring into their seating preferences, and printing boarding passes. In addition, I am well-versed in checking the validity of passports and visas.
Assisting passengers with special needs, such as the elderly and the disabled is my forte. And I am also exceptionally talented in handling passenger check-ins and ensuring that luggage is properly booked. Additionally, I am adept at attending telephone calls and answering emails in order to provide information regarding available flights and itineraries.
I am positive that an initial meeting between us will be fruitful for both me and you. In order to set one up, I will call your office soon so that a mutually convenient interview time can be arranged. In the meantime, I am available at (000) 847-9909 if you need to contact me.
Thank you for your consideration of me as a candidate for the Airline Customer Service Agent position at Air USA.