There is huge evidence stating that skills and abilities make service clerk resumes and cover letters solid reads. Admit it – both the resume and the cover letter are not the most interesting of documents that inspire curiosity. One needs to write something interesting enough for the hiring manager to pick up and read with enthusiasm. What could be? Idea bulb! Skills and abilities!
You are primarily defined by what you are able to do and how much you can contribute to an organization. Experience and accomplishments count tremendously, but how you happened to gain them is more important. When you highlight the fact that you are an exceptional individual, there is nothing that can stop you from being considered a great candidate to hire. On the other hand, not providing information on what you are capable of can backfire terribly. What the hiring manager doesn’t know, will not help him decide in your favor. Simple eh?
The more you emphasize your abilities, the better your chances of being called in for an interview. This is the equation that you have to maintain. If you believe that you will show your skills and abilities once you are part of the organization, there is something missing in the equation – how will you show anyone anything if they do not give you a chance to? You need to get yourself out of this vicious circle. If you are unclear about how to write down your skills in a service clerk resume or a cover letter, here are a few statements to help you:
• Hands-on experience in providing information to customers by firstly verifying requests and then offering assistance
• Highly experienced in completing order forms and requisitions and consulting documentation to verify order information
• Deep insight into preparing invoices and bills, and processing credit card sales and mail order documentation
• Demonstrated expertise in maintaining efficient filing systems, appropriate to the activities of each assigned unit
• Familiar with operating and maintaining office equipment such as computer terminals, printers and scanners
• Skilled in answering incoming telephone calls and dispatching requests, in addition to maintaining information flow in assigned units and / or counters
• Unmatched ability to maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly and courteous service
• Effectively able to engage customers through suggestive selling activities, in a bid to increase company revenue
• Qualified to process sales transactions with special focus on customer satisfaction and return business opportunities