In a hotel front desk agent resume, demonstrate your achievements and skills in handling the reception area while providing exceptional customer service.
Provide a professional title and authentic details about your roles and undertakings that equal the skills sought.
Here is a sample of a detailed resume for a front desk agent.
Feel free to use this example as a template to build or update your resume.
Hotel Front Desk Agent Resume Sample
Michael Alfred
108 N Cherry St
Lake Charles, LA 70671
(000) 251-1412
michaelalfred @ email . com
HOTEL FRONT DESK AGENT
SUMMARY
Top-performing Hotel Front Desk Agent who delivers high standards of quality, with experience of handling guest registrations, both check-in and check-out. Proficient and reliable in handling cash and credit cards payments. Provides prompt service when dealing with guest complaints and resolves problems in a friendly and courteous manner.
Professional Highlights
• Proficient in following through guest wake-up calls and messages.
• Expert at running/correcting credit issues by running a credit limit report at the end of each shift.
• Adept at providing directions and information about the city or hotel to guests or callers.
• Skilled at coordinating cleaning services and supplying guest rooms within prescribed time constraints and in accordance with hotel standards.
KEY ACHIEVEMENTS
• Followed through with all guest wake-up calls/ messages with 100% precision between the years 2019 and 2021.
• Ranked #1 for exemplary services on a Guest Satisfaction Survey conducted by the Association for Tourist Satisfaction.
• Reduced chances of loss items by introducing a tagging system at the time of registration.
• Assisted the authorities in tracking a criminal suspect by reporting suspicious-looking activity to the Housekeeping Leader regularly and with 95% validity.
PROFESSIONAL EXPERIENCE
Hotel Front Desk Agent
Marriott, Lake Charles, LA
(6/2014 – Present)
• Greet guests upon arrival and departure at the front desk and provide information regarding room types, availability, and rates.
• Obtain identification and payment method from guests before assigning rooms and place data into relevant computerized files.
• Manually and electronically compile reports against guest accounts and vouchers.
• Direct guests to appropriate hotel staff members for matters pertaining to food, housekeeping, and laundry services.
• Dispense information regarding hotel policies and daily activities in response to questions on phone or in person.
Front Desk Agent
Holiday Inn Express, Lake Charles, LA
(5/2005 – 6/2014)
• Economically allocated money towards maintenance, activities, events, and bills.
• Controlled admittance to safety deposit boxes and kept an account of the access list.
• Instructed bell boys to provide assistance with luggage.
• Accompanied guests to assigned rooms and halls.
• Dispatched delivery attendants and hotel staff via two-way radio or telephone.
Room Attendant
Wood Suites, Lake Charles, LA
(1/2002 – 5/2005)
• Cleaned guest rooms to prearranged standards using company-approved chemicals and cleaners.
• Examined rooms, halls, and lobbies to determine the need for repairs or replacement of furniture and equipment.
• Inventoried and stocked room attendant cart and ensured that appropriate amount of supplies are available.
• Reported lost and found items to housekeeping leader (bagged the item, recorded room number, date, and description).
• Prioritized scheduled rooms to be cleaned based upon the allocation of group rooms/early arrivals.
EDUCATION
High School Diploma
LAKE CHARLES HIGH SCHOOL, Lake Charles, LA
CORE COMPETENCIES
• Scheduling
• Check-In/Out Process
• Cash Handling
• Credit Card Transaction
• Report Compiling
• Emergency Handling
• Reservation Modification
• Call Logging
• Guest Billing
• Fund Auditing
• Customer Service
• Communication