What are the Skills of an Administrative Assistant?

Updated on: January 24, 2021
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Administrative assistants work in a number of industries – the need to handle administrative functions is evident in every industry, and thus administrative assistants are hired in almost every office.

Administrative assistants are required to perform many tasks that help run an office smoothly. This may include keeping in direct contact with customers along with ensuring that operations like correspondence management, record maintenance, mail distribution, and taking minutes of the meeting along with many other functions

In order to be able to perform administration functions correctly, an individual will need many skills that will help him do the job properly. Let us see what skills are required in order to do justice to this job:

Administrative Assistant Hard Skills List

  1. Highly skilled in performing general office tasks including bookkeeping, filing, taking minutes, and managing records.
  2. Able to handle incoming calls and route them to the appropriate person or department.
  3. Competent at using fax machines, video-conferencing, projectors, and other automated equipment.
  4. Well-versed in organizing calendars, making travel arrangements, and scheduling appointments.
  5. In-depth knowledge of keyboarding and computers; calendaring and scheduling programs including Lotus Notes and Microsoft Office Suite.
  6. Track record of managing front desk activities within a busy environment.
  7. Proven ability to analyze, evaluate and recommend administrative functions and services to promote success.
  8. A friendly individual who tactfully and diplomatically handles the irate client.
  9. Proven ability to maintain a high level of accuracy
  10. Comprehensive knowledge of MS Excel and Access databases
  11. Exhaustive knowledge of general office machines and equipment

Administrative Assistant Soft Skills List

  1. Demonstrated ability to work efficiently in a fast-paced environment during stressful hours.
  2. Exceptional time management and problem-solving skills.
  3. Works accurately and independently with close attention to detail.
  4. Recognized for maintaining the confidentiality of sensitive information.
  5. Excellent interpersonal skills
  6. Analytic and problem-solving skills
  7. Time management
  8. Organization
  9. Written and verbal communication
  10. Demonstrated ability to work individually and in a team environment
  11. Able to work cooperatively with others
  12. Exceptional telephone etiquette
  13. Strong research capability
  14. Unique ability to prioritize tasks

There is much more to an administrative assistant’s job and the skills that are needed to perform these tasks than this list dictate. Very few people make excellent administrators as the need to have something extra is evident at all times.