Desktop / PC / Computer Support Specialists offer technical support to employees or customers for computers, associated networks, and peripherals.
S/he Installs, troubleshoots, and repairs personal computers, laptops, networking equipment such as switches and servers, software, and connectors.
How to Write a Good Resume for Desktop Support Specialist position?
A Desktop Support Specialist Resume is the primary tool for the job-hunting process.
Therefore, a well-crafted resume along with an attractive and compelling Desktop Support Cover Letter is what transports you to the door to the employment interview.
Keep in mind that your resume must be short and to the point; the longer the resume, the less interest of the reader and eventually lessen the importance of the applicant’s credentials.
As the desktop support field is too large and you cannot mention all of your skills on one page – so always tailor and adjust your resume to the specific requirements of the employer.
Have a look at the following template which will give you a clear idea.
Sample Resume for Desktop Support Specialist Job
Joseph Smith
36 Example Ave #3S, Alexandria, VA 65287
(000) 521-8182
joseph @ email . com
Desktop Support Specialist
Excellent hardware and software troubleshooting skills.
HIGHLIGHTS
- 9+ years of extensive experience in solving computer and network related problems
- A+, MCSE, and CCNA Certified
- Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues
- In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals and bar-code scanners
- Expert in hardware repairs such as video cards, motherboards, and hard drives in addition to a number of software programs
DESKTOP SUPPORT SKILLS
- Demonstrated ability to provide user support using remote access tools
- Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software
- Able to configure and use Microsoft Enterprise, Active Directory and IBM Lotus Notes
- Documented success in responding to all inquiries and tickets promptly
SELECTED ACCOMPLISHMENTS
- Reorganized help desk procedures, shortening response time from 30 to 15 minutes
- Designed and implemented a new network strategy
- Trained and coordinated activities of 5 help desk personnel, whose efforts resulted in a good user experience
PROFESSIONAL EXPERIENCE
PC/Desktop Support Specialist
L-3 Communications – Alexandria, VA
Dec 2010 – Present
- Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
- Carry out on-site analysis, identification, and resolution of severe desktop problems for end users
- Supervise complaint ticketing system and follow the timely resolution of all work orders
- Install, test, maintain and troubleshoot end-user workstations and interrelated hardware and software
- Recommend and apply solutions, including on-site repair for remote users
Help Desk Technician
MedCentral Health System – Mansfield, OH
Sep 2008 – Dec 2010
- Provided end-user technological support for computer and LAN related issues
- Setup, deployed and maintained end-user machines
- Assisted in discovery, research and resolution of the technical problems
- Monitored and responded phone and e-mail requests for technical support
- Maintained the Help Desk specific applications and assisted in refining procedures
EDUCATION
BSc. in Computer Science – CGPA 3.45
The University of Alexandria, Alexandria, VA | 2008
INTERPERSONAL SKILLS
- Excellent communication and relationship-building skills
- Ability to communicate effectively with all levels of employees and management
- Exceptional customer service skills